Analytics Manager

• 401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable
• Equity opportunities, including participation in company equity stock plans, where applicable

• Medical, dental, and vision insurance with employer contributions toward coverage
• Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible
• Wellness programs and resources, including an employee assistance program and well-being initiatives

• Paid time off and company-paid holidays
• Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
• Education assistance and professional development and certification or licensing support, where eligible
• Performance-based bonus or incentive compensation, which may be available depending on the role

What You Will Do – Primary Responsibilities

• Lead continuous improvement of operational reporting processes, including discovery, requirements readiness, development coordination, testing, release, support, documentation, and retirement.

• Build and manage relationships with business functions to proactively identify process, reporting, control, and decision support opportunities rather than relying solely on submitted requests.

• Partner with the Analytics Product Manager to clarify business problems, define requirements and acceptance criteria, evaluate solution options, and confirm expected outcomes before development begins.

• Serve as a primary Enterprise Analytics point of contact for enterprise initiatives, coordinating reporting needs, business rules, data dependencies, validation, and operational readiness.

• Provide direction and oversight to individual contributor developers assigned to operational reporting work by clarifying deliverables, dependencies, quality expectations, and required controls.

• Apply expert SQL knowledge to review complex business logic, investigate discrepancies, validate reporting datasets, troubleshoot performance issues, and guide root cause analysis.

• Coordinate resolution of reporting and data quality issues with Data Governance, Application Development, Database Development, Infrastructure, and other accountable teams.

• Establish and monitor operational reporting service level agreements. Coordinate dependencies, resolve blockers, and escalate material risks through Enterprise Analytics leadership when necessary.

• Lead modernization and rationalization of the operational reporting portfolio by recommending which reports should be maintained, improved, consolidated, redesigned, migrated, or retired.

• Coordinate user acceptance testing for major reporting changes, including test readiness, business validation, discrepancy resolution, documented approvals, and audit evidence.

• Ensure operational reporting activities follow applicable SOX requirements, internal controls, documentation standards, approval procedures, and release practices.

• Define and track outcome measures for process improvements, such as reduced manual effort, shorter cycle time, fewer errors, stronger controls, improved reliability, and elimination of redundant reporting.

Supervisory Responsibilities

• Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high-performing team members.

• Provide oversight and direction to team members in accordance with the organization's policies and procedures.
• Coach, mentor, and develop team members, including overseeing new team member onboarding and providing career development planning and growth opportunities.
• Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
• Create a culture that is consistent with the organization's focus on team member engagement, and that aligns with the organization's mission, vision, and values.
• Lead team members using a performance management and development-focused approach to assist in goal setting, two-way feedback, and performance development planning.
• Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.

What You’ll Need – Qualifications & Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and relevant experience.
  • Seven or more years of progressive experience in enterprise analytics, business intelligence, operational reporting, or a related discipline.
• Expert SQL proficiency, including complex queries, joins, common table expressions, window functions, stored procedures, views, query optimization, troubleshooting, data validation, and reconciliation.
• Demonstrated experience improving business or reporting processes through process discovery, root cause analysis, process redesign, and measurable continuous improvement.
• Strong business acumen with the ability to understand end to end workflows, operational requirements, controls, business rules, and data dependencies.
• Demonstrated ability to lead complex cross functional work without relying on direct reporting authority.
• Experience managing stakeholder relationships, challenging assumptions, resolving competing needs, and translating business problems into practical analytics solutions.
• Strong knowledge of operational reporting, relational data structures, data quality practices, requirements analysis, testing, and production support.
• Working knowledge of Power BI, Microsoft Fabric, Databricks, SSRS or Power BI Report Server, and paginated reporting environments.
• Experience coordinating user acceptance testing, business validation, issue resolution, and documented approvals.
• Understanding of SOX compliance, internal controls, change controls, and audit evidence as applied to reporting and analytics processes.
• Preferred Experience:
  • Experience supporting large business transformation programs.
  • Experience modernizing a legacy reporting environment and rationalizing a large report portfolio.
  • Project or program management experience, including coordination of milestones, risks, dependencies, and cross functional delivery.
  • Experience with change management, business adoption, Lean, Six Sigma, or another recognized process improvement discipline.
  • Experience in telecommunications, infrastructure, REIT, or another asset intensive industry.

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Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.
• Ability to stand, walk and sit.
• Ability to reach with hands and arms
• Visual ability correctable to 20/20.
• Sitting up to 90% of the day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
• Ability to lift up to 15 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office/ Cubicle workspace.
• Moderate noise level.