When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleAnalytical Solutions Sales OperationsLocation(s)Mexico – Remote (Home Based)
Job Description
Responsible for customer care operations, stakeholder communication, issue resolution, and continuous process improvement across the LATAM region. This role will additionally support billing operations as needed.
Purpose
PerkinElmer seeks a motivated, experienced customer care representative to accelerate our growth. This position is responsible for the delivery of customer order processes that support the business needs of the assigned region.
Responsibilities
- Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction.
- Provide day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of commercial objectives.
- Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs.
- Maintain and regularly update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability.
- Prepare, analyze, and distribute business report, providing visibility on revenue and order intake to support business decision-making.
- Analyze Flat Files report to validate and control revenue data, identifying discrepancies and supporting continuous process improvement.
- Create and validate instrument and consumable orders in SAP, ensuring compliance with internal procedures and policies.
- Responsible for creating and maintaining Sales Rep Codes in SAP for new sales representatives
- Responsible for opening and managing warranty registration records once orders are delivered and invoiced
Academic Qualifications:
- Candidate must possess at least a bachelor’s degree in business administration or equivalent.
Work Experience & Requirement:
- At least 3 years of experience in a Customer Care environment.
- Strong knowledge of Salesforce (SFDC) and CPQ, including quote management, order processing, and data accuracy.
- Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) for reporting, analysis, and daily operational activities.
- Good computer skills, including SFDC, CPQ, SAP, and MS Office applications.
- Good interpersonal and communication skills.
Preferred Characteristics
- Self-motivated, proactive, and analytical mindset with strong problem-solving skills.
- A talented team player with the ability to work independently and collaboratively in a fast-paced environment.
- Strong attention to detail and ability to manage multiple priorities effectively.
Skills Required
- Bachelor's degree in Business Administration or equivalent
- At least 3 years of experience in a Customer Care environment
- Strong knowledge of Salesforce (SFDC) and CPQ, including quote management and order processing
- Proficient in SAP for order creation and Sales Rep Code management
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) for reporting and analysis
- Good interpersonal and communication skills
- Self-motivated, proactive, analytical mindset and ability to work independently and collaboratively
PerkinElmer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PerkinElmer and has not been reviewed or approved by PerkinElmer.
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Retirement Support — Retirement support stands out through strong 401(k) matching and, in places, immediate vesting that can materially increase total rewards. The ability to direct contributions and manage rollover options adds flexibility to long-term savings.
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Leave & Time Off Breadth — Leave offerings are described as fair, with paid holidays, vacation, floating holidays, and paid sick leave included across many roles. Reported PTO amounts (e.g., roughly three weeks or 18 days) suggest a solid baseline even if it varies by site and department.
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Flexible Benefits — Benefits appear broad and customizable, spanning multiple insurance types, spending accounts, wellness programs, and optional coverages like pet insurance. Added programs such as EAP resources, backup care, discount platforms, and tuition reimbursement expand the total rewards footprint beyond core pay.
PerkinElmer Insights
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Learn more at www.newperkinelmer.com.
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