Analyst, Talent Operations

Your Opportunity as the Analyst, Talent Operations

Make a difference everyday by providing best-in-class customer service and administrative support to our internal employees and candidates interested in joining our company. Take your organizational skills to new heights by supporting Talent Acquisition with pre-employment processes, assisting in compliance-related requests, and partnering with external vendors to ensure a seamless experience for all new hires.

Location: Orrville, OH

Work Arrangements: hybrid, 30% in office expectation (every Tue and every other Wed)

In this role you will:

• Communicate directly with candidates to schedule interviews and inform them of any necessary policies 

• Develop and coordinate timely interview schedules for candidates utilizing Workday and Outlook 

• Email required documents and interview schedule to the interview team and candidate 

• Manage any schedule changes and modify the schedule accordingly 

• Collect data from Workday and other resources 

• Analyze and interpret data in meaningful ways to help our Talent Acquisition (TA) team

• Partner with TA to understand what questions need to be answered by data 

• Partner with the Talent Acquisition Partners to ensure excellent “candidate care” throughout the interview process 

• Process expense reports for candidate travel as needed

• Partner with third-party vendor to administer Pre-Employment screening process 

• Monitor reports and collaborate with third-party daily to ensure timely completion 

• Interact with candidates and HR Leaders to provide guidance and tracking in the screening process 

• Manage Adverse Action process in conjunction with Compliance COE, HR Leaders and candidates 

• Provide insight to the Talent Acquisition (TA) COE through data analysis on topics including, but not limited to: TA team scorecard performance metrics, third-party vendor performance metrics, and budget analysis 

• Assist our HR HOME Contact Center team; serve as a first point-of-contact for current and former Smucker employees (and, occasionally, non-employees such as applicants or contractors) for questions regarding all HR policies and procedures. Demonstrate broad knowledge of all HR policies and procedures to answer both general and employee-specific questions

• Analyze complex information (employee provided, system generated, etc.) to identify issues and root causes. Using system knowledge and understanding of prior case handling, effectively resolve or escalate issues. Communicate resolutions to employees

• Prioritize and respond to employee requests using case management system; assist other service center employees with opening, recording, processing, or closing cases in the system; conduct training for other service center employees to ensure effective use of the system across the team

• Seek guidance from, or transfer more complex inquiries/requests to the Tier 2 shared services resources, Contact Center Manager, or other COEs within HR 

The Right Place for You 

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. 

What we are looking for:  

Minimum Requirements: 

• Bachelor’s Degree in Human Resources or related field

• Entry level knowledge of HR policies and practices

• Experience leveraging an HRIS platform like Workday

• Ability to handle sensitive and confidential material and situations with discretion

• Proven ability to manage multiple priorities in a fast-paced environment

• Strong customer service skills to ensure timely responses

• Strong collaboration skills in a team-based environment

• Strong attention to detail

Additional skills and experience that we think would make someone successful in this role:

• Bilingual: Fluent in English and Spanish

Learn More About Working at Smucker

• Our Total Rewards Benefits Program

• Our Thriving Together Philosophy Supporting All Impacted by Our Business

• Our Continued Progress on Inclusion, Diversity and Equity

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