Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM) is a global organization that sits within MEMBERSHIP PORTFOLIO SERVICES (MPS) within the US Consumer Services Business. MPS is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
ResponsibilitiesPurpose of the Role
The analyst will be expected to execute and deliver Merchant Data Validation as well as manage Investigations/Complaints for US market (includes US & global offers). The incumbent will also be expected to get cross skilled on other regions for BCP purposes. The analyst will work with stakeholders across AODM, global marketing partners and other key stakeholders to support various commercial and customer priorities, while delivering marketing excellence, and powering growth.
Responsibilities of Role:
- This B30 analyst position will be expected to execute flawless merchant data validation for US Amex Offers, partnering with regional GMNS stakeholders to deliver the offers within defined SLAs, ensure consistent interpretation of standards, and manage escalations in the most efficient way.
- Play a key role in driving efficiency, standardization, accuracy, risk reduction through automation/AI in the campaign execution process.
- Timely execution of change requests applicable to the offers construct.
- Manage stakeholders, streamline the process, drive process transformation using AI and other enterprise technologies.
- Perform quality review of all the components.
- Contribute towards AODM/AOMO leadership goals and drive positive team environment by involving in any of the existing colleague engagement pillars
- Should have an eye for detail and be adept at problem solving
- Must possess effective collaboration and communication skills and should be able to work independently and as a team.
Skills
- Experience in Amex Acquirer/Network data including; Merchant Data (Demographic, Financial, Organizational etc.) is strongly preferred
- 3 to 4 years of similar role with a proven track record
- Fair knowledge of marketing execution platforms/databases like MLE, LUMI, MSSS, MIDAS etc.
- Excellent communication & presentation skills- Ability to clearly communicate complex messages, both in writing and verbally
- Ability to interpret and understand business needs. Hands-on experience of creating Dashboard on Sales Data via Power BI, Excel and PPT. Advance excel knowledge is a must.
- Demonstrates analytical and systematic approach to problem solving- Knowledge of advanced excel, VBA, Tableau, Python, SAS highly desirable
- Ability to execute and collaborate across teams for timely delivery of all goals
Knowledge of Marketing Campaigns/ Email marketing / Digital Marketing- Preferred
Qualifications:
- Self-starter and ability to manage Global Stakeholders across various locations.
Bachelor’s degree in marketing or Graduate from a reputed college, MBA preferred.
- Ability to put enterprise thinking first, connect the role’s agenda to company priorities and balance the needs of customers, partners, colleagues & shareholders.
- Comfortable with emerging technologies/trends.
- Understanding of Marketing application architecture and technology infrastructure a plus.
- Business & Domain Knowledge – marketing, operations & audit.
- Strong knowledge of Microsoft excel, VBA, Python & Agile methodology.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 3 to 4 years of similar role experience
- Bachelor's degree (marketing preferred); MBA preferred
- Advanced Microsoft Excel skills
- Hands-on dashboard creation using Power BI
- PowerPoint presentation skills
- Strong knowledge of VBA
- Strong knowledge of Python
- Familiarity with Amex acquirer/network merchant data (demographic, financial, organizational)
- Fair knowledge of marketing execution platforms/databases (MLE, LUMI, MSSS, MIDAS)
- Knowledge of Tableau and SAS
- Knowledge of marketing campaigns, email marketing, and digital marketing
- Experience with Agile methodology
- Excellent communication, presentation, stakeholder management and collaboration skills
- Problem solving, attention to detail, and ability to work independently and in teams
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
