B30 – Analyst, Operational Risk Management (ORM) – Independent Monitoring & Testing
The objective of the Operational Risk Management (ORM) Independent Monitoring & Testing team is to strengthen organizational resilience through independent monitoring and testing activities, establish clear standards for reporting and risk assessments, and provide a holistic view of operational risk through aggregated reporting.
Operational Risk Management is seeking an Analyst for the Independent Monitoring & Testing team, focused on ensuring effective operational risk management is embedded into day-to-day business operations. This role requires extensive collaboration across multiple business units, functional areas, and geographies.
ResponsibilitiesThe Analyst, Operational Risk Management (ORM), Independent Monitoring & Testing, will:
- Support the independent testing and monitoring program based on an annual risk-assessed plan and established testing methodologies
- Develop a comprehensive operational risk coverage universe that supports a risk-based annual plan
- Independently monitor operational risk trends and activities across the enterprise
- Support and execute an effective challenge process based on defined criteria and integrated into the annual plan
- Perform Test of Design (ToD) and Test of Effectiveness (ToE) activities and maintain associated control testing documentation
- Demonstrate strong knowledge of policies and guidelines related to RCSA, PRCA, Enterprise Risk Management, internal control frameworks, and risk parameters
- Possess an understanding of the Issue Management lifecycle, including issue identification, remediation, validation, and closure processes
- Manage independent Second Line of Defense (2LoD) testing activities, including integration of methodologies and test plans to address interconnected risks
- Coordinate a holistic and de-duplicated independent risk assessment process
- Proactively identify high-risk areas requiring intervention or escalation
- Support cross-functional Communities of Practice (CoPs) by sharing best practices and helping pioneer new methodologies
- Drive reporting related to operational risk topics for the Enterprise Risk Management Committee, Board of Directors, and Senior Management, while providing support and oversight for associated initiatives
- Act as a key contributor in sharing insights, themes, and best practices across the enterprise in a proactive manner
- CS/MBA/B.Tech or Master's degree in Economics or Statistics, or a related field (preferably from a top-tier institute) with 0–3 years of relevant experience.
- Strong understanding of critical operational risk management lifecycle & issue management activities
- Excellent project management, communication, and interpersonal skills
- Experience in process governance and familiarity with policies, regulatory frameworks, and operational standards
- Strong analytical and problem-solving capabilities, including the ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Experience in control testing, risk assessment, and audit functions
- Experience working within any Line of Defense (LoD) framework
- Excellent communication skills and proactiveness
Experience in one or more of the following areas is preferred:
- Prior experience in Operational Risk Management, Internal Audit, Statutory Audit, Risk Management, or First- or Second-Line Risk functions is preferred.
- Translating operational risk strategy and appetite into execution guidelines
- Monitoring and identifying breaches in Key Risk Indicator (KRI) thresholds and risk appetite metrics
- Supporting implementation of operational risk governance frameworks
- Developing and communicating operational risk procedures and standards while ensuring adherence
- Supporting operational risk examination and regulatory management processes
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's or Master's degree (CS, MBA, B.Tech, Economics, Statistics) with 0-3 years relevant experience
- Strong understanding of operational risk management lifecycle and issue management activities
- Demonstrated knowledge of RCSA, PRCA, Enterprise Risk Management and internal control frameworks
- Experience performing Test of Design (ToD) and Test of Effectiveness (ToE) and maintaining control testing documentation
- Experience in control testing, risk assessment, and audit functions
- Experience working within a Line(s) of Defense (LoD) framework and managing 2LoD testing activities
- Strong analytical and problem-solving skills, including ability to analyze data, identify trends, and evaluate risk scenarios
- Experience in process governance and familiarity with policies, regulatory frameworks, and operational standards
- Excellent project management, communication, and interpersonal skills; proactive approach
- Prior experience in Operational Risk Management, Internal Audit, Statutory Audit, Risk Management, or First-/Second-Line Risk functions
- Experience translating operational risk strategy and appetite into execution guidelines
- Experience monitoring and identifying breaches in Key Risk Indicator (KRI) thresholds and risk appetite metrics
- Experience supporting implementation of operational risk governance frameworks, procedures, and regulatory examination processes
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
