The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.
The GMNS Risk Reporting & Analytics team enables risk-informed decision-making by delivering insightful analytics, executive reporting, and data-driven recommendations that support business priorities while fostering a strong risk culture. The team is responsible for advancing reporting capabilities, analytics, and data-driven decision making across GMNS, with a focus on control & compliance tracking, C-suite reporting, and driving scalable solutions through GenAI, advanced analytics, automation, and data visualization.
As a Senior Analyst, you’ll closely monitor risk for GMNS, drive proactive risk identification, deliver actionable insights for risk mitigation and remediation, and partner across teams to strengthen metrics performance and risk outcomes. You’ll develop executive reporting, perform root cause analysis to identify emerging risks and trends, generate actionable insights, and support effective risk mitigation. You will partner with 1LOD business teams, 2LOD program teams and metric SMEs to strengthen risk reporting, governance and drive continuous improvement using insight-driven reports, dashboards, Gen AI tools and automations.
Responsibilities- Develop and enhance executive risk reporting, dashboards, and C-suite presentations that provide actionable insights on risk trends, business performance, and emerging risks.
- Perform advanced analytics and deep-dives to identify risk drivers, uncover emerging themes, and deliver data-driven recommendations that support informed decision-making and risk mitigation.
- Design and optimize scalable reporting solutions by leveraging automation, advanced analytics, visualization techniques, and GenAI capabilities (e.g., Lumi, Copilot) to improve reporting quality, efficiency, and consistency.
- Partner with 1LOD, 2LOD, and cross-functional stakeholders to align on reporting methodologies, risk metrics, governance standards, and control & compliance reporting requirements.
- Translate complex data into compelling executive-ready dashboards, presentations, and narratives using Power BI, SQL, Excel, Python, and other analytical tools to influence business decisions.
- Drive continuous improvement by identifying reporting gaps, data quality issues, process enhancement opportunities, and strengthening risk reporting frameworks, governance, and analytical capabilities.
Required
- 3+ years of experience in Risk Reporting, Risk Analytics, Business Intelligence, Data Analytics, Operational Risk, Compliance, or a related analytical function within Financial Services.
- Hands-on experience with Advanced Excel, Python, SQL, Power BI, BigQuery and Gen-AI tools (Microsoft Copilot and ChatGPT)
- Strong communication and storytelling skills
- Demonstrated experience developing executive reporting, dashboards, and analytical presentations for senior leadership.
- Strong analytical and problem-solving skills with experience performing trend analysis, root cause investigations, and insight generation from large and complex datasets.
Preferred
- Masters in business administration, Risk Management, Data Analytics, or a related discipline.
- Experience supporting enterprise risk governance, executive reporting, or regulatory reporting initiatives.
- Knowledge of operational and enterprise risk management frameworks and key risk indicators.
- Experience driving reporting automation, process optimization, or analytics transformation initiatives.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 3+ years of experience in Risk Reporting, Risk Analytics, Business Intelligence, Data Analytics, Operational Risk, Compliance, or a related analytical function within Financial Services.
- Hands-on experience with Advanced Excel, Python, SQL, Power BI, BigQuery and Gen-AI tools (Microsoft Copilot and ChatGPT).
- Strong communication and storytelling skills.
- Demonstrated experience developing executive reporting, dashboards, and analytical presentations for senior leadership.
- Strong analytical and problem-solving skills with experience performing trend analysis, root cause investigations, and insight generation from large and complex datasets.
- Masters in business administration, Risk Management, Data Analytics, or a related discipline.
- Experience supporting enterprise risk governance, executive reporting, or regulatory reporting initiatives.
- Knowledge of operational and enterprise risk management frameworks and key risk indicators.
- Experience driving reporting automation, process optimization, or analytics transformation initiatives.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
