Analyst, P&C Operations

Position Overview:

Zelis is a leading US-based company that operates in Healthcare Information Technology. We have established a Global Capability Center in India, and this position will provide Hire to Retire including Workday Learning Management systems support as part of a Global People & Culture Operations team.

We are currently seeking a skilled Analyst to join Team in India. The Analyst will play a vital role to support day to day US and Global P&C operations (transactional role), and execution and optimization of key HCM processes.

KEY RESPONSIBILITIES

• Maintains in-depth knowledge of P&C systems and functions.
• Support day to day P&C operations and Workday actions, including but not limited to Core HCM, Benefits, Absence, Time Tracking, Performance, Recruiting, and Talent in the fulfillment of organizational goals.
• Report data as required.
• Serve as subject matter expert to business end-users, addressing user questions and troubleshooting issues and support related Associate inquiries as necessary.
• Partner with Partner with P&C Technology on new Workday features/functions and recommend solutions/alternatives to mitigate business risk or efficiencies relative to these changes for processes in scope; additionally supporting any related testing as required to ensure accurate and quality information and process flow.
• Ensure that defined application controls are maintained and followed.
• Ensure service excellence by managing service level agreements (SLAs) and key performance indicators (KPIs).
• Identify and implement ideas for improving processes and methodologies, particularly where new features in the Workday can be used to improve current processes.
• Independent judgment and strong initiative combined with the ability to collaborate in a global team environment
• Utilizes Excel and other applications, analyze and logically present data trend to users at many levels of the organizations.
• Other duties as assigned

Attitude and Approach:

• Demonstrate a positive, proactive attitude and a commitment to excellence in every aspect of the role.
• Exhibit strong interpersonal skills, fostering a collaborative and supportive environment for colleagues and stakeholders.
• Approach challenges with a solution-oriented mindset and remain adaptable in a fast-paced, global setting.

EDUCATION AND professional experience:

• Education: MBA or bachelor’s degree in P&C, or a related field
• Experience: Minimum of 3 to 5 years of experience in P&C operations or shared services with a focus on global or multi-national environments.
• Good analytical skills with the ability to relate, collect, organize and analyze significant amounts of information with attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proficiency in Workday, Microsoft Excel, PPT and working knowledge of ERP systems and ticketing tool.
• Ability to work independently as well as part of a team.
• Prior experience working in a Shared Services Center preferred, primarily supporting a Technology company.

WORKING CONDITIONS:

• Shift timings – 2 PM to 11 PM
• Expectation to work primarily in the Zelis-India office regularly (5 days a week)
• Willingness to work outside of normal business hours as required to collaborate with teams outside of India.

We offer competitive compensation packages, including healthcare benefits and opportunities for professional development and growth. If you are a motivated and detail-oriented person who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.