Analyst Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Counsel Support Analyst III position provides administrative support for the Client Legal Services Attorneys under minimal supervision. The role enters and manages data including pleadings, motions and all trial, arbitration, and mediation letters as well as calendars, files, and related events in case management systems. This individual is also responsible for confirming related events and activities, closing, maintaining, and archiving files, in addition to monitoring and routing internal and external client inquiries.

Key Responsibilities

• Handle multiple demands on an on-going basis including difficult situations, sensitive information and frequent high-level contact requiring the use of tact and judgment

• Identify, initiate, recommend and implement corrective action within workgroup

• Monitor and maintain compliance with Team Connect (Litigation Management System)

• Work under general direction

• Handle ambiguous situations and confidential information

• Handle calls in a timely manner and initiates oral and written responses to all inquiries

• Train and lead various work processes

• Maintain knowledge of major department/business unit functions

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Shift Time

Shift C (India)

Recruiter Info

Nikita Torne [C]

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.