Sr Operations Analyst

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Primary Responsibilities

• Technical Support Operations
  • Creating and maintaining technical configurations and their requirements in our configuration tool
  • Managing the claims investigation process and relevant tooling
  • Owning operational reporting metrics, running root cause analysis on performance, and act as the go to source of knowledge for current business operations
  • Ensure delivered solutions meet required business operations SLAs
  • Provide support, technical solutions, and expertise as it relates to maintain an effective operating service model
  • Pull and run reports
  • Resubmit claims
  • File Management and support
  • Proactive dashboard and alert monitoring

• Cross-Functional Collaboration
  • Communicate professionally and effectively with users, stakeholders, and technical teams to understand issues and deliver solutions.
  • Provide regular updates related to operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.

• Continuous Improvement & Governance
  • Maintenance of support documentation, knowledge articles, and standard operating procedures.

• Vendor & Partner Alignment
  • Communicate with Partners and Vendors, as needed, to resolve and escalate an issue
  • Maintain contact information,
  • Raise ticket with Vendors and after investigation, take action

All your information will be kept confidential according to EEO guidelines.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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