At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
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Job Function:
Human ResourcesJob Sub Function:
HR OperationsJob Category:
ProfessionalAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
The Learning Operations Analyst is responsible for providing operational support to various enterprise Learning & Development platforms including but not limited to: (a) Cornerstone OnDemand (CSOD) Learning Management System (LMS), (b) EdCast (Learning Experience), (c) NovoEd, (d) Xyleme (Content Management System), (e) Custom-developed solutions (e.g., Admin Portals) (f) SharePoint site/s and (g) different content providers (as Udemy).
He/she is the subject matter expert for the functionalities and business processes governing these platforms and must build broad knowledge of downstream platform impacts, including feed impacts with Document Management and other HR Systems including but not limited to Workday.
He/she is responsible for working with global stakeholders, business admins, curators, and end users with focus on the customer, and on accurately, completely and within SLA & KPI - managing task cases, documents, reports, UAT and other operational support tasks. This Analyst will also support compliance with Learning & Development processes, helping ensure data quality and accuracy.
He/she must build strong relations with various teams as Global Talent Management, IT, Global Learning Admin, Contact Center & several HR Digital Platforms teams.
Education:
- A minimum of a bachelor’s degree is required
Experience and Skills:
Required:
- Junior to mid-level experience in system and user acceptance testing, documentation and technical writing, system administration, incident management and communication, release management, access provision, data analysis, and reporting.
- Proactive, resilient, and problem-solving mentality
- Excellent time management skills with the ability to prioritize tasks, meet deadlines, and manage competing demands
- Ability to handle multiple tasks and adapt to changing program requirements
- Excellent communicator with the ability to challenge and deliver great customer service and strong partnerships
- Strong internal and external stakeholder consultative and relationship management skills and experience of virtually managing stakeholders with an appreciation for regional differences
- Good English verbal and written communication skills
Preferred Knowledge, Skills and Abilities:
- Working knowledge in using intelligent automation tools (Power Apps, Power Automate)
- Quality assurance and attention to detail
- Adaptability and agility in changing environments
- Experience in scrum or agile methodologies
Required Skills:
Preferred Skills:
Administrative Recruiting, Business Behavior, Compliance Management, Cultural Competence, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resource Information Systems (HRIS), Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical CredibilitySkills Required
- Bachelor's degree
- Experience in system and user acceptance testing (UAT)
- Documentation and technical writing experience
- System administration experience for enterprise learning platforms
- Incident management and communication
- Release management and access provisioning
- Data analysis and reporting skills
- Proactive, resilient, problem-solving mentality
- Excellent time management and ability to prioritize
- Ability to handle multiple tasks and adapt to changing requirements
- Strong stakeholder consultative and relationship management skills
- Excellent verbal and written English communication skills
- Working knowledge of intelligent automation tools (Power Apps, Power Automate)
- Quality assurance and strong attention to detail
- Experience with scrum or agile methodologies
- Familiarity with HRIS, Talent Management, and HR operational processes (preferred skills list)
Johnson & Johnson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson & Johnson and has not been reviewed or approved by Johnson & Johnson.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive across medical, dental, and vision, with added supports like onsite clinics, fitness centers, and Employee Assistance resources. Mental-health services and wellbeing reimbursements are also described as meaningful components of the overall package.
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Retirement Support — Retirement offerings are portrayed as a major differentiator, combining a 401(k) with employer matching and an employer-funded pension plan. Stock options and other long-term financial supports are also positioned as part of the broader rewards mix.
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Parental & Family Support — Family-related benefits are presented as notably strong, including paid parental leave for all new parents and additional leave types for caregiving and bereavement. Financial assistance for adoption, fertility treatment, and surrogacy is highlighted as a significant support.
Johnson & Johnson Insights
What We Do
Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly based healthcare company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world. Social Media Community Guidelines: http://www.jnj.com/social-media-community-guidelines
