As an IT support analyst, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You analyze and diagnosing issues related to IT deliveries and rollouts, as well as controls and quality assurance. You support the more experienced professionals in your unit, and help prepare opinions and implementation plans in accordance with your discipline’s rules. You conduct research and preliminary analysis and develop initial outlines of tools and processes drawing on your extensive knowledge of your line of business and your ability to manage complexity. You interact with stakeholders working in other technology fields. You assist clients and partners. More specifically, you will be required to:
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Identify, input, analyze and interpret data to inform decision-making and monitor the application of management policies and practices
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Help develop and optimize procedures and implement tools
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Help analyze risks, prepare reports and implement recommendations
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Prepare and propose action plans to develop and roll out solutions and address issues in accordance with rules and parameters
What we offer*
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Competitive salary and annual bonus
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4 weeks of flexible vacation starting in the first year
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Defined benefit pension plan that provides predictable, stable income throughout retirement
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Group insurance including telemedicine
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Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
What you bring to the table
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College diploma in a related field
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A minimum of three years of relevant experience
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Please note that other combinations of qualifications and relevant experience may be considered
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Knowledge of French is required
Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning
#LI-Hybrid
Trade Union
Non-unionized
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Information technology (FG)
Unposting Date
2024-12-5
What We Do
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News
