Analyst - Insights & Enablement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst - Insights & Enablement

* Mastercard Overview
Mastercard is a global technology company behind the world’s fastest payments processing network. It serves as a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. Mastercard ensures every employee has the opportunity to be a part of something bigger and to change lives. The company believes that as it grows, so should its employees, connecting everyone to endless, priceless possibilities.
* Services within Mastercard
The Services team is a key differentiator for Mastercard, providing cutting-edge services that help customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include predictive analytics, data visualization, and business intelligence software.
* Insights & Enablement within Services
The Insights & Enablement team ensures the right infrastructure and tools are in place to enable data-driven decisions and optimize productivity. They partner across Services to enhance reporting insights, increase efficiency, and automate processes. The Services Business Development Insights & Enablement Team (Services BD I&E) supports the front-line business development sales team for Mastercard Data & Services. This team ensures that BD teams focus on what they do best - selling. This function designs and builds the sales capabilities that the Services team needs to effectively materialize its revenue growth potential, while simplifying current sales support activities to enable the team to spend more time with clients.
* Role & Responsibilities
Reporting to the Director, Services BD Insights and Enablement, the Analyst, Services BD Insights and Enablement will support the implementation and maintenance of the CLM (Contract Lifecycle Management) platform for the Services organization. Key responsibilities include:
- Preparation and adaptation of existing Services Contracting workflows.
- Supporting in defining the business requirements for migrating legal and contractual constructs into the CLM environment.
- Supporting in testing new CLM features, issue identification, and remediation.
- Leveraging available tools (Salesforce, Signavio, Tableau, Alteryx, others) for more effective execution of the above-mentioned areas of responsibility.
* All About You
- Experience in automation and business process transformation.
- Highly proficient in MS Office applications, particularly number crunching using Excel, building high-quality presentations in PowerPoint, professional document writing using Word, and mapping business processes using flow diagrams or process maps using Visio or other equivalent software.
- Experience collaborating with internal stakeholders and working in cross-functional teams.
- Strong networker across relevant stakeholder base with the ability to listen, build common ground, and influence others.
- Creative problem-solver, possessing a high level of comfort with a fast-paced, dynamic work environment.
- Demonstrated project management, organization, and execution skills with a strong ability to manage deliverables and deadlines for multiple initiatives and teams.
- Excellent oral and written communication skills; experience communicating directly with senior leadership.
- Demonstrated ability to work quickly, respond to urgent, unanticipated requests, and manage ambiguity.
- Flexible to work with global offices across several time zones.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.