Analyst – Continuous Improvement Enablement

Analyst – Continuous Improvement Enablement

Reports To: Manager – Continuous Improvement Enablement

Location: Monterrey, Mexico

Environment: Hybrid

Work Schedule:

This position is full-time and hybrid Monday through Friday from 7:00 AM to 4:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As Analyst – Continuous Improvement Enablement, working within Managed Services (one of our entities), you will contribute significantly to optimizing our business processes. This role requires a keen analytical mind, a knack for problem-solving, and the ability to gather and analyze data to derive valuable insights. You will collaborate closely with the rest of the Continuous Improvement team to implement new processes, ensure smooth operations, and support in training end-users across the organization. If you are passionate about enhancing efficiency and eager to work with complex systems, this is an excellent opportunity for you to grow and contribute to our operational excellence.

How You Make a Difference Everyday:

• Create training content for all Managed Services employees

• Develop SOPs and other documentation on an ad hoc basis

• Help create training schedules, system logins, and other tasks for new hire onboarding

• Be a subject matter expert in the Managed Services workflows and processes

• Perform hands-on training for end users on large projects

• Assist in large projects by training end users on process

• Help track adoption and effectiveness of new project rollouts

• Performs other related duties as assigned or requested

You’ve Got This?

• Bi-lingual in English/Spanish; proficient level for verbal and written communication

• Bachelor’s or Associate’s Degree preferred

• 2-3 years’ experience in Transportation required

• Strong desire to learn new technologies and processes

• Excellent written and verbal communication skills communicating with internal and external teams and stakeholders

• Ability to analyze data and synthesize information

• Ability to effectively work independently and collaboratively depending on the nature of the task

• Ability to solve complex problems across several functional areas

• Ability to manage multiple initiatives and prioritize based on changing needs and requirements

• Strong organizational and time management skills

• Excellent presentation and interpersonal communication skills

• Must be willing to travel 25% of the time

What We Offer:

• Access to experts and resources for your Learning & Development journey

• Opportunity for internal mobility

• Employee referral bonus program

• Employee Resource Groups (ERGs)

• Annual fundraising and volunteer events to give back to communities

• Life Insurance policy for you starting 30 days after employment

• Personal Health Insurance coverage for you – Major Medical

• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year

• Vacation time starting at 12 days. Additional days will increase per Mexican Law

• Premium Vacation 50% vacation days (Prima vacacional)

• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law

• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.