Jobs at Redwood Logistics

Develop and grow assigned freight brokerage customer accounts through data-driven sales strategies, business reviews, expansion planning, cross-selling, pricing negotiation, and coordination with Operations on onboarding, load tendering, tracking, and issue resolution. The role requires customer relationship management, account growth analysis, negotiation, and industry awareness in a fast-paced environment. It is hybrid, based in Chicago, Austin, St. Louis, or Carol Stream, with occasional travel under 20%.

Own strategic relationships with Oracle OTM/GTM and RedwoodConnect customers throughout implementation and ongoing adoption. Develop account plans, lead executive business reviews, manage customer health and renewals, identify expansion opportunities, and drive value realization. Partner with Sales, Delivery, Product, and Support to resolve escalations, improve outcomes, and transition customers successfully to support. Serve as a trusted supply chain technology advisor while advocating for customer needs and promoting product adoption.

Tracks freight from shipment through delivery, primarily through phone and electronic communications with motor carriers. Documents shipment data, communicates updates, escalates issues, investigates delays, resolves customer problems, and issues driver expense payments. The role requires strong bilingual English and Spanish communication, attention to detail, multitasking, problem-solving, and onsite availability in Queretaro, Mexico.

Leads strategic client success for enterprise transportation accounts, owning retention, renewals, revenue growth, value realization, and executive relationships. Develops account growth strategies, leads QBRs, negotiates pricing and contracts, identifies upsell opportunities, and translates transportation data into optimization initiatives. Partners cross-functionally with sales, operations, procurement, carrier management, finance, and product teams while coaching high-performing teams and monitoring market trends.

Conduct internal SQF and food safety audits across warehouse operations, verify compliance with regulations and quality programs, investigate incidents and complaints, document findings, manage corrective actions, support certification and regulatory audits, maintain compliance records, and recommend continuous improvements. The role also includes inspections, employee coaching, mock recalls, traceability exercises, and Food Safety Plan support.

Oversee daily logistics operations for designated customer accounts, including order entry, load building, freight scheduling, shipment tracking, customer updates, paperwork, and resolving delivery or billing issues. The role requires bilingual English and Spanish communication, strong attention to detail, adaptability, critical thinking, and effective customer service in a fast-paced hybrid environment.

Operate and improve Azure- and AWS-based infrastructure, hybrid identity, Windows Server, enterprise networking, security monitoring, and infrastructure-as-code. Troubleshoot switching, routing, VLAN, firewall, wireless, and hybrid connectivity issues; manage Entra ID, Sentinel, cloud services, and physical network hardware. Support automation, compliance, threat modeling, business continuity, documentation, application deployments, and rotating on-call operations.

Coordinates daily logistics operations for customer accounts, including load building, planning, appointment scheduling, shipment tracking, data entry, issue resolution, and customer communication. Manages carrier and customer relationships while resolving delays, missed pickups, missed deliveries, and freight damage. Requires bilingual English and Spanish communication, strong customer service, multitasking, problem-solving, and basic Microsoft Office and reporting skills.

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.

Designs and configures Oracle Transportation Management and Global Trade Management solutions for clients. Responsibilities include business process design, solution architecture, project delivery, functional audits, testing, documentation, end-user training, issue mitigation, and transportation planning improvements. The role requires collaboration with customer managers and project teams, independent solution implementation, and occasional travel of up to 25%.

Analyze transportation data and model optimization opportunities involving consolidation, mode selection, LTL pooling, routing, network design, and transportation costs. Prepare and validate data, use optimization and simulation tools, quantify savings, and develop practical customer recommendations. Collaborate with data science, technology, operations, solution design, client success, and customer teams to deliver transportation engineering solutions and support implementation planning.

Supports brokerage compliance through report preparation, document organization, analytics assistance, ISO organization, powers of attorney, and post-entry release services. Monitors and reports on assigned work, coordinates with the Brokerage/General Counsel team, and completes daily administrative tasks. The part-time hybrid role requires dependable attendance, strong communication, initiative, organization, and English-Spanish bilingual ability.

Leads accounting staff and supports month-end close, reconciliations, audits, tax reporting, budgeting, forecasting, payroll accounting, and financial reporting. Maintains Mexico entity records, analyzes discrepancies, applies accounting standards to customer contracts, improves and automates processes, supports business leaders, addresses inquiries, and trains direct reports. The role requires strong Excel and ERP expertise, accounting controls knowledge, and leadership experience.

Collects and analyzes product performance, user behavior, market, and competitor data to support product strategy. Creates KPI dashboards and reports, conducts user research, translates findings into feature requirements and workflow diagrams, and collaborates with Product Managers and Engineering leads on prioritization, roadmaps, and product improvements. Communicates actionable insights that guide feature development and technology investment.

Develops and manages Redwood’s CoreTrust partnership by building relationships with account executives, enabling partner-led sales, identifying member opportunities, coordinating introductions, obtaining shipment data, and generating logistics assessments and revenue. The role tracks partnership activity in a CRM, creates joint account plans, supports training and business reviews, collaborates on marketing enablement, reports performance metrics, and travels up to 30% for meetings, member visits, and industry events.

Lead connectivity product strategy and roadmap across EDI, APIs, RPA, and integration platforms. Assess current-state, streamline trading-partner onboarding, define KPIs, enable self-service onboarding with Engineering, build data-driven business cases, align cross-functional stakeholders, and modernize integration tooling for scalable, reliable connectivity.

Configure and implement TMS solutions (MercuryGate, OTM, RedwoodConnect), design business processes, test and document integrations, train end users, perform functional audits, and support Managed Services client solutions to improve transportation planning and operational execution.

Lead and scale the alliances and channel organization to build strategic partnerships, joint go-to-market programs, and partner-sourced pipeline. Drive partner revenue goals, align GTM teams, manage budgets and KPIs, standardize reporting (e.g., Salesforce), and synchronize cross-functional execution while traveling up to 25%.

Lead a team of data engineers to design, build, and maintain scalable data pipelines, a Data Vault, data warehouses and marts. Own backlog, sprint planning, mentoring, stakeholder collaboration, data validation/monitoring, and platform improvements to deliver key metrics and data infrastructure across the business.