Jobs at Redwood Logistics

Manage daily freight operations for designated customer accounts, including order entry, load building, appointment scheduling, shipment status updates, paperwork, issue resolution, and invoice discrepancy correction. The role requires bilingual English and Spanish communication, strong attention to detail, critical thinking, multitasking, and adaptability in a fast-paced hybrid logistics environment.

Owns customer support requests from intake through resolution and closure. Responsibilities include investigating issues, coordinating with subject matter experts, providing customer updates, maintaining knowledge-base and training documentation, improving support processes, and mentoring team members on Redwood Connect, TMS usage, communication, triage, troubleshooting, and resolution.

Manage daily freight operations for designated customer accounts, including order entry, load building, pickup and delivery scheduling, shipment tracking, status communication, paperwork, freight charge verification, invoicing discrepancy resolution, and customer problem-solving. The role requires strong English and Spanish communication, attention to detail, critical thinking, adaptability, and effective multitasking in a fast-paced hybrid logistics environment.

Oversee logistics workflows for designated customer accounts, including shipment order entry, load building, freight appointment scheduling, status updates, paperwork, charge verification, invoicing discrepancy resolution, and shipment problem-solving. The role requires strong bilingual English and Spanish communication, attention to detail, critical thinking, multitasking, and adaptability in a fast-paced hybrid environment.

Provide customer service and oversee daily operations for assigned accounts: load planning, scheduling, shipment tracking, issue resolution, carrier/customer relationship management, and data entry using TMS and Microsoft Office. Communicate proactively with customers and internal teams, learn industry processes, and support team members to ensure on-time, accurate logistics execution.

Provide customer service and manage daily logistics operations for designated accounts: build orders in Redwood's TMS, schedule pickups/deliveries, resolve shipment issues, verify charges, generate paperwork, and communicate status updates to customers and internal teams.

Drive growth for assigned multimodal customer accounts through data-driven sales strategies, pricing negotiation, account onboarding, and cross-team coordination. Maintain CRM/TMS records, monitor account performance and service levels, act as escalation point, and implement operational procedures to improve satisfaction and revenue.

Entry-level sales role selling logistics services: generate leads via cold calling and email, negotiate and close deals, manage client relationships, collaborate with internal teams, and meet daily activity metrics and monthly sales targets. Training and mentorship provided.

Lead strategic sales for Managed Transportation: build and manage pipeline, develop GTM and land-and-expand strategies, negotiate and close complex contracts, meet revenue targets, collaborate cross-functionally, represent product as SME, and use Salesforce to manage opportunities. Travel to customers and partners as needed.

Lead connectivity product strategy and roadmap across EDI, APIs, RPA, and integration platforms. Assess current-state, streamline trading-partner onboarding, define KPIs, enable self-service onboarding with Engineering, build data-driven business cases, align cross-functional stakeholders, and modernize integration tooling for scalable, reliable connectivity.

Lead OTM implementations and solutions design, manage executive relationships and project escalations, oversee up to five direct reports and multiple projects, create to-be processes, perform audits to optimize Oracle Transportation Management, and develop analysis/tools to improve transportation planning. Role requires independent work and significant travel.

Lead North America modal performance for managed services by establishing procurement delivery across TL, LTL, intermodal, parcel and air. Define vendor KPIs, manage vendor performance and escalations, run QBRs, perform rate analysis and benchmarking, drive performance improvements, support customer reporting and hire/train a small team.

Configure and implement TMS solutions (MercuryGate, OTM, RedwoodConnect), design business processes, test and document integrations, train end users, perform functional audits, and support Managed Services client solutions to improve transportation planning and operational execution.

Lead data product strategy and governance for customer-facing reporting within Managed Services. Own reporting product roadmap, data quality, standards, delivery platforms (Redwood Insights, BI, Snowflake, Excel), implementation readiness, and cross-functional alignment to scale trusted, automated customer analytics and reduce manual reporting.

Lead and scale the alliances and channel organization to build strategic partnerships, joint go-to-market programs, and partner-sourced pipeline. Drive partner revenue goals, align GTM teams, manage budgets and KPIs, standardize reporting (e.g., Salesforce), and synchronize cross-functional execution while traveling up to 25%.

Lead a team of data engineers to design, build, and maintain scalable data pipelines, a Data Vault, data warehouses and marts. Own backlog, sprint planning, mentoring, stakeholder collaboration, data validation/monitoring, and platform improvements to deliver key metrics and data infrastructure across the business.

Design, build, and maintain scalable data pipelines, data vault, data warehouse, and marts. Integrate TMS and other sources, tune SQL performance, collaborate with stakeholders to deliver operational and business metrics.

Design, implement, and secure hybrid cloud infrastructure across Azure and AWS. Lead identity and access management using Microsoft Entra, Sentinel, Intune, and RBAC/PIM. Build IaC (Terraform), automate operations and AI-driven monitoring, perform threat modeling and audits, support Windows and Linux environments, and provide on-call production support and documentation.

Lead and optimize email marketing, HubSpot landing pages, and corporate website management. Execute campaigns, A/B tests, SEO, QA, analytics, and cross-functional collaboration to improve lead generation and digital experience.

Lead engineering teams for Brokerage and Managed Services platforms, owning roadmap execution, delivery predictability, operational excellence, CI/CD and quality practices, security integration, incident response, technical decision-making, hiring and talent development, and cross-functional stakeholder alignment to improve reliability and delivery metrics.