You will actively participate in pre-sales and post-sales processes for our CisionOne platform - conducting product demos, facilitating onboarding, performing data analysis, and creating tailored reports that maximize client success.
What We Offer:
Client Onboarding focused, covering 8 APAC markets
Permanent, full-time role
5-day work week (Mon - Fri)
Hybrid work mode - work in our Mid Valley City, KL office plus work from home
Annual Leave (start at 12 days)
Company Wellness Days
Comprehensive Medical Insurance coverage
24/7 Employee Assistance Program (EAP)
Full statutory social contributions (EPF, SOCSO, EIS)
Statutory Public Holidays
Primary Duties & Responsibilities:
Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.
Performs all activities related to onboarding and supporting new clients to the platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
Provides relevant information, support, or training for platform products.
Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.
- Responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines, which covers performing media analysis of brands, competitors, or historical data, creating standardized dashboards and reports with the use of Cision's proprietary software or Microsoft Office applications.
Desired Skills and Experience:
Passionate about sales support, customer support, and client experience
Young talent is welcome. 1-5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.
Skilled in stakeholder management to build strong relationships (facing internal sales & external clients)
Confidence in spoken and written English and Chinese (the position holder will communicate with clients in markets including Singapore, Korea, Hong Kong, Australia, Taiwan, Vietnam, Indonesia, and Malaysia)
Self-motivated and analytical, with sharp problem-solving skills and a creative mindset to transform data into insights
Skills Required
- 1-5 years experience in customer support, sales operations, analytics, insights, or communications
- Confidence in spoken and written English and Chinese (Mandarin)
- Experience with client onboarding, hosting virtual trainings, and product demos
- Stakeholder management skills to work with sales and external clients
- Ability to produce client reports and translate data into actionable insights
- Self-motivated, analytical, strong problem-solving and creative mindset
- Familiarity with Cision products or media monitoring tools (CisionOne, Brandwatch, PR Newswire)
- Experience supporting or engaging clients across APAC markets
Cision Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cision and has not been reviewed or approved by Cision.
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Leave & Time Off Breadth — Time off and paid holidays, including days like Martin Luther King Jr. Day and Juneteenth, are highlighted alongside flexible or unlimited PTO and volunteer time. Feedback suggests this breadth of leave and schedule flexibility meaningfully supports work–life balance.
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Healthcare Strength — Core medical, dental, and vision coverage are offered with FSA/HSA options, plus an EAP and dedicated mental‑health resources such as Headspace. Feedback suggests these health and wellbeing elements are a solid part of the total package.
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Retirement Support — A 401(k) program is available at date of hire with traditional and Roth options administered via Fidelity, with employer matching and vesting described in plan materials. Feedback suggests this provides mainstream retirement support even if not described as market‑leading.
Cision Insights
What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
