Analyst, BK Mgmt

Posted 2 Hours Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
3-5 Years Experience
Insurance • Financial Services
The Role
The Analyst, BK Management manages third-party relationships, overseeing vendor performance and compliance with regulatory requirements. Responsibilities include compiling scorecards, facilitating meetings, conducting reviews, and serving as a liaison between vendors and internal partners. Ensures quality standards are met and provides support for bankruptcy-related functions.
Summary Generated by Built In

Summary:

The Analyst, BK Mgmt is responsible for managing third party relationships which includes, but is not limited to: monitoring vendor performance, ensuring vendor compliance with regulatory entities, statutory requirements, investor and insurance guidelines, and vendor adherence to contractual terms.
 

Essential Job Functions may include:

  • Compiles monthly scorecards for bankruptcy outsource vendors, but may include other vendor types or processes, as needed
  • Facilities meetings with bankruptcy outsource vendors to discuss performance metrics and standards
  • Oversight of bankruptcy outsource vendors to ensure SLA’s are met and compliance with departmental processes/policies
  • Manage departmental reporting to ensure quality standards and deadlines are met by the bankruptcy outsource vendors
  • Conducts on-site vendor reviews and trainings
  • Serves as a liaison between internal business partners and bankruptcy outsource vendors
  • Serves as a Subject Matter Expert for internal business partners and bankruptcy outsource vendors
  • Maintain regular and punctual attendance.

 

Other Related Duties:

Performs other related duties as assigned.

 

Supervisory Responsibilities:

This job has no supervisory responsibilities.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Education and/or Experience:

  • Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.
  • 3-4 years’ experience at a law firm that handled foreclosure and bankruptcy matters and/or experience in default functions at a mortgage servicer

 

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Certificates, Licenses, Registrations:

None required

 

Personal/Organizational Contacts:

Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters.

 

Customer Service Relationships:

Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.

 

Work Complexity:

Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied.

 

Independent Judgment/Problem Solving:

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Refers most problems to supervisor.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

The Company
HQ: Boca Raton, FL
5,200 Employees
On-site Workplace
Year Founded: 1990

What We Do

For over 30 years, Freedom Mortgage has helped millions of Americans achieve their dreams of homeownership and financial betterment. The wellbeing and improvement of our customers' lives and the communities in which they live fuels our ambition. We’re driven by boundless stamina and an unwavering focus on continuous collaboration, relentlessly seeking the right solutions for every customer and loan every day.

Today, we service nearly 1.5 million customers with over $300 billion in mortgage loan assets, and we consistently rank as one of the nation's top 10 lenders. We are over 13,500 team members strong, recognized as a Top Workplace in the U.S., and are continuing on our unprecedented growth trajectory.

Freedom Mortgage is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Local applicants are encouraged to apply. Employment contingent upon successful completion of a background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision, and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Come #SoarWithUs and be a part of the Freedom family!

Freedom Mortgage Corporation
951 Yamato Road, Suite 175
Boca Raton, FL 33431
Lender NMLS ID: 2767
www.nmlsconsumeraccess.org

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