AM - VOICE - CIGNA PROCESS TRAINING

ASST. MANAGER - CIGNA PROCESS TRAINING

We are seeking a highly motivated and experienced trainer to join our team as a Assistant Manager Training. In this role, you will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our claims administration staff for the voice business.

Education: Bachelor Degree is must. Any Specification.

Experience: Should have experience of a minimum of 6 years in a international BPO/KPO. Preferable healthcare experience Provider line of business (RCM). Minimum 2 years of experience as a process trainer Should possess Training Team handling Experience.

Roles & Responsibilities:

• Schedule appropriate training sessions for new and existing employees Stay updated with the best.
• Call listening sessions.
• training methods and modules.
• Plan and implement an effective training curriculum.
• Prepare hard copy training materials such as presentations, video module.
• Should train fresher’s and existing employees on end-to-end RCM/Business in a batch-wise manner.
• Collaborate with management to identify training needs for all employees Review training needs.
• monthly Schedule and perform pre- and-post-training assessments and monitor progress.  
• The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  
• They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.

Mandatory Skills:

• Excellent communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong and effective customer and internal relationships.
• Well versed in Soft Skills and training methodologies.
• Solid knowledge of the latest corporate training techniques.
• Client Management skills.
• Excellent time management and organizational skills.
• Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment.

Preferred Skills:

• Excellent facilitation, coaching (both in the virtual and F2F environment).
• Should have good exposure on MS Excel, word and PowerPoint.
• Should have excellent English communication skills and facility skills.
• Should be flexible to work in the shifts ( Preferable night shifts)
• Experience in creating and developing training content such as modules and process SOPs.
• Should have strong exposure on TNA/TNI.
• Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks on RCM line of business.
• Preferable medical billing experience in RCM/ Payor side.
• Good with MS Office (Excel, Word & Power point).