About Algotale
At Algotale, we believe in the transformative potential of data to reshape industries, drive innovation, and create unparalleled value. Established in 2020 by a team of passionate and visionary professionals, Algotale set out to redefine the landscape of IT services and consulting by integrating a data-centric approach into every solution we design.
Our journey began with a focus on creating customized, data-driven solutions that directly address the unique challenges and ambitions of our clients. Over the years, our dedication to excellence has allowed us to grow into a trusted partner for businesses across industries, supporting them through every stage of digital transformation. Today, Algotale stands as a prominent player in the IT consulting world, known for our agility, innovation, and commitment to delivering results.
With a team of over 500 skilled professionals, we specialize in IT services, staffing, and consulting, empowering our clients to unlock the full potential of their data. Our expertise extends across data analytics, artificial intelligence, machine learning, and cutting-edge cloud solutions. By leveraging these technologies, we help organizations build resilient digital infrastructures, optimize operations, and achieve strategic growth.
As the digital landscape evolves, so does our commitment to pushing boundaries, embracing new challenges, and exceeding client expectations. At Algotale, we don’t just provide solutions; we forge partnerships built on trust, insight, and a shared drive to thrive in an increasingly data-driven world.
Website: www.algotale.com
Industry: IT Services and Consulting
Company Size: 501–1,000 employees
Founded: 2020
Specialties: IT Services, IT Staffing, IT Consulting
Job Synopsis:
The Product Engineer — Support owns the stability and resolution of a product module on the CX1 Platform,
end to end — from incident to root cause to a permanent fix that benefits every customer. This is a support-
first, product-ownership role across the CX1 family (CX1 eCommerce, CX1 Sigma, CX1 PIM, CX1
Showroom, CX1 Essentials). A customer-centric engineer, the Product Engineer is passionate about the
customer experience and relentless about fast, high-quality problem resolution and platform stability. They
are highly accountable, self-motivated, and move with speed and quality — and they understand why every
fix matters, not just what to fix.
Essential Duties and Responsibilities:
Monitor, triage and resolve incidents across the CX1 family within SLA.
Own defect resolution with a root-cause focus so the same issue never ships twice; deliver fast, high-
quality, lasting fixes.
Reproduce, debug and patch issues across Java, SQL, logs, search (Solr) and integrations.
Take end-to-end ownership of a product module — its stability, its customers and its outcomes.
Reach out to customers proactively on issues; communicate clearly, calmly and with empathy.
Contribute fixes and workarounds to the known-error / solutions knowledge base so recurring issues
resolve faster.
Partner with QA to grow automated regression coverage for the modules you own.
Follow source-control, CI/CD and release practices; support deployments and post-release verification.
Qualifications and Skills:
Bachelor's degree in computer science, IT, or a related field.
3–5 years in product support or software development on a SaaS / eCommerce platform.
Hands-on Java debugging and development on the platform.
Solid SQL across any relational database (Oracle, SQL Server, MySQL or PostgreSQL); able to write
and tune queries.
Experience with search technologies (e.g., Solr) and platform integrations a strong plus.
Working knowledge of HTML/CSS/JavaScript and front-end integration.
Familiarity with Git, CI/CD, and containerized/cloud environments (Kubernetes / GCP) a plus.
Exposure to production support / defect resolution and a structured, root-cause approach to problem
solving.
B2B eCommerce, distribution, or PIM domain experience a plus.
Strong customer-centric mindset — focused on fast, high-quality problem resolution — with attention to
detail and the ability to work to deadlines in a fast-paced environment.
Good communication skills and the ability to collaborate across support and product teams.
Fluent with AI tools and coding assistants (LLM copilots and the team's AI-Ops agents) to triage,
debug, resolve and document faster — productive and efficient with AI in day-to-day support and defect
work.
Skills Required
- Bachelor’s degree in computer science, information technology, or a related field
- 3–5 years of experience in product support or software development on a SaaS or eCommerce platform
- Hands-on Java debugging and development experience
- Solid SQL skills across a relational database, including writing and tuning queries
- Experience with production support and defect resolution using a structured root-cause approach
- Strong customer-centric mindset, attention to detail, and ability to meet deadlines in a fast-paced environment
- Good communication skills and ability to collaborate across support and product teams
- Fluency with AI tools, LLM coding copilots, and AI operations agents
- Experience with search technologies such as Solr
- Experience with platform integrations
- Working knowledge of HTML, CSS, JavaScript, and front-end integration
- Familiarity with Git, CI/CD, and containerized or cloud environments such as Kubernetes and GCP
- B2B eCommerce, distribution, or PIM domain experience
What We Do
NextHire Consulting is an AI-driven recruiting platform that streamlines the hiring process for companies. By leveraging AI agents for sourcing, screening, and interviewing, the platform enables teams to focus on pre-qualified finalists. It provides data-driven insights into candidate soft skills and behavioral styles, aiming to disrupt traditional recruitment models with efficient, automated, and science-based talent acquisition solutions for businesses of all sizes.
