Algotale(Unilog)-Product Engineer — Support

Job Title: Product Engineer — Support (CX1 Platform)

Location: Bangalore / Mysore

Reports to: Engineering Support Manager

Positions: 3

Job Synopsis:

The Product Engineer — Support owns the stability and resolution of a product module on the CX1 Platform,

end to end — from incident to root cause to a permanent fix that benefits every customer. This is a support-

first, product-ownership role across the CX1 family (CX1 eCommerce, CX1 Sigma, CX1 PIM, CX1

Showroom, CX1 Essentials). A customer-centric engineer, the Product Engineer is passionate about the

customer experience and relentless about fast, high-quality problem resolution and platform stability. They

are highly accountable, self-motivated, and move with speed and quality — and they understand why every

fix matters, not just what to fix.

Essential Duties and Responsibilities:

Monitor, triage and resolve incidents across the CX1 family within SLA.

Own defect resolution with a root-cause focus so the same issue never ships twice; deliver fast, high-

quality, lasting fixes.

Reproduce, debug and patch issues across Java, SQL, logs, search (Solr) and integrations.

Take end-to-end ownership of a product module — its stability, its customers and its outcomes.

Reach out to customers proactively on issues; communicate clearly, calmly and with empathy.

Contribute fixes and workarounds to the known-error / solutions knowledge base so recurring issues

resolve faster.

Partner with QA to grow automated regression coverage for the modules you own.

Follow source-control, CI/CD and release practices; support deployments and post-release verification.

Qualifications and Skills:

Bachelor's degree in computer science, IT, or a related field.

3–5 years in product support or software development on a SaaS / eCommerce platform.

Hands-on Java debugging and development on the platform.

Solid SQL across any relational database (Oracle, SQL Server, MySQL or PostgreSQL); able to write

and tune queries.

Experience with search technologies (e.g., Solr) and platform integrations a strong plus.

Working knowledge of HTML/CSS/JavaScript and front-end integration.

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Familiarity with Git, CI/CD, and containerized/cloud environments (Kubernetes / GCP) a plus.

Exposure to production support / defect resolution and a structured, root-cause approach to problem

solving.

B2B eCommerce, distribution, or PIM domain experience a plus.

Strong customer-centric mindset — focused on fast, high-quality problem resolution — with attention to

detail and the ability to work to deadlines in a fast-paced environment.

Good communication skills and the ability to collaborate across support and product teams.

Fluent with AI tools and coding assistants (LLM copilots and the team's AI-Ops agents) to triage,

debug, resolve and document faster — productive and efficient with AI in day-to-day support and defect

work.

A well-rounded professional who is passionate about the customer experience, highly

accountable, self-motivated, and who delivers speed with quality — someone who understands

the why behind the work, not just the what.