Position Summary
As the AI Solutions & Technical Support, you will design, develop, and support AI-enabled solutions that improve productivity and operational efficiency across the SEAO region.Working closely with RHQ, business stakeholders, and regional teams, you will develop automation solutions, integrate systems, provide technical consultation, and identify opportunities to leverage AI technologies to simplify business processes and enhance employee productivity.
Role and Responsibilities
Solution Development & Automation
- Design, develop, and implement AI-enabled tools, automation solutions, and system enhancements that improve operational efficiency.
- Build and maintain automation solutions using technologies such as Python, RPA, APIs, and other enterprise platforms.
- Identify opportunities to streamline manual processes through automation and AI technologies.
- Support solution architecture discussions and recommend scalable technical approaches.
Systems Integration & Technical Support
- Support system-to-system integrations and technical implementation of AI and productivity solutions.
- Troubleshoot technical issues, perform root cause analysis, and recommend sustainable resolutions.
- Maintain system stability, documentation, and technical standards across supported solutions.
- Provide technical consultation to business teams throughout solution implementation.
AI Enablement & Innovation
- Evaluate emerging AI technologies and identify practical applications that improve business productivity.
- Support AI proof-of-concepts, pilots, and regional implementation initiatives.
- Partner with business teams to understand operational challenges and translate them into technical solutions.
- Promote responsible AI adoption through scalable, secure, and sustainable solution design.
Performance & Stakeholder Collaboration
- Monitor solution performance and identify enhancement opportunities.
- Prepare technical documentation, implementation guides, and knowledge-sharing materials.
- Collaborate with regional stakeholders, IT teams, vendors, and business users to deliver AI initiatives successfully.
- Support continuous improvement through regular solution reviews and optimization.
Skills and Qualifications
- ~5 years of experience in application development, systems integration, automation, AI technologies, or related technical disciplines.
- Hands-on experience with Python, RPA platforms, APIs, scripting, or workflow automation.
- Experience developing enterprise productivity or automation solutions.
- Knowledge of AI technologies, LLMs, Copilot, or enterprise AI platforms is advantageous.
- Experience supporting enterprise system integrations and solution deployment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to communicate technical concepts effectively to non-technical stakeholders.
- Experience supporting regional or multinational organizations is preferred.
Preferred exposure includes one or more of the following:
- Microsoft Power Platform (Power Automate, Power Apps, Power BI)
- Enterprise AI platforms
- Cloud-based AI services
- API integration and workflow orchestration
- Enterprise automation and low-code/no-code technologies
If you’re someone who enjoys solving business problems through technology, building practical AI solutions, and turning ideas into scalable automation that makes work easier, we’d love to hear from you.
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Skills Required
- About 5 years of experience in application development, systems integration, automation, AI technologies, or related technical disciplines
- Hands-on experience with Python
- Hands-on experience with RPA platforms
- Experience with APIs, scripting, or workflow automation
- Experience developing enterprise productivity or automation solutions
- Experience supporting enterprise system integrations and solution deployment
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to communicate technical concepts effectively to non-technical stakeholders
- Knowledge of AI technologies, LLMs, Copilot, or enterprise AI platforms
- Experience supporting regional or multinational organizations
- Preferred exposure to Microsoft Power Platform (Power Automate, Power Apps, Power BI)
- Preferred exposure to cloud-based AI services and enterprise AI platforms
- Preferred exposure to low-code/no-code enterprise automation and workflow orchestration
Samsung Electronics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Samsung Electronics and has not been reviewed or approved by Samsung Electronics.
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Parental & Family Support — Paid parental leave of up to 14 weeks is offered in U.S. entities, alongside family‑building support, caregiver resources, and adoption assistance. Semiconductor sites note fully paid parental leave for eligible employees and targeted programs for pregnancy and infant care.
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Leave & Time Off Breadth — Generous PTO equivalent to about 20 days per year for full‑time U.S. employees, increasing with tenure, is paired with company holidays. Some entities also promote flexible time initiatives and paid volunteer time.
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Retirement Support — Semiconductor units publicly detail a 401(k) match with immediate vesting, and other U.S. entities highlight strong retirement support. Additional financial programs such as student‑loan repayment and charitable‑gift matching bolster long‑term savings.
Samsung Electronics Insights
What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
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