Building better and safer isn’t a slogan, but the way we show up in the world.
THE ROLE
We’re looking for a hands-on and forward-thinking AI OPS Engineer.
In this role, you will be supported by a dedicated team, equipped to aid your success and bolster our rapid growth. At Critical, we deliver software solutions and consulting in complex, business-critical environments aimed at assisting our clients in achieving their business objectives through cutting-edge software solutions.
The ideal candidate will help drive the adoption of Generative AI across our internal processes, building and maintaining AI-powered solutions that improve operational efficiency across various departments. You will work hands-on to design, implement, and iterate on AI tooling, collaborating closely with stakeholders to understand their needs and turn them into working solutions.
WHAT YOU'LL DO
- Build, test, and deploy AI-powered solutions and automations that support internal teams, using existing tools and frameworks.
- Help translate the internal AI Ops roadmap into working solutions, contributing technical input along the way.
- Identify and resolve technical issues, bugs, and blockers as they arise during development and deployment.
- Work closely with team members across various departments to understand their processes and needs, and adapt solutions accordingly.
- Monitor and iterate on deployed AI solutions to keep them reliable and useful over time.
HOW YOU CAN INSPIRE
- You adapt fast and turn sharp, critical thinking into good decisions for the project.
- You are genuinely curious and challenge what needs to change and make bold calls.
- You see AI as the biggest shift of this generation and you want to be part of shaping it.
- When there is no map, you start drawing one rather than waiting for someone else to.
WHAT WE'RE LOOKING FOR
- Bachelor's or Master's in Computer Science, AI, Machine Learning, or a related field.
- 5+ years of experience in software development, with hands-on exposure to Generative AI tools and applications.
- Solid coding skills and familiarity with building and integrating AI-powered features or automations.
- Clear oral and written communication skills for working with teammates and stakeholders.
- Practical, detail-oriented approach to debugging and improving technical solutions.
- Ability to manage your own tasks and prioritize effectively, even with some ambiguity.
- A natural interest in AI techniques — old and new — and how they apply to real business problems.
WHAT WE OFFER
- We invest in the people who make it all possible. Here's what that looks like in practice.
- Private health insurance.
- Employee Assistance Programme (mental health, legal, financial support).
- Home office support.
- Extra holidays: 2 additional days after year one, more as time goes on.
- Extra parental leave: 2 additional months fully paid.
- Gradual return-to-work support: We’ll help you ease back from long breaks.
- Sabbatical programme for long-term employees.
- Training, mentorship, and growth opportunities: we'll invest in where you want to go next.
ABOUT CRITICAL SOFTWARE
Every day we work on missions across industries as diverse as aerospace, space, defence, transport, telecoms, government, energy, finance, and healthcare. Building better and safer isn’t a slogan. It’s how we show up in the world.
Critical Software is proud to be a Benefit Corporation. A Benefit Corporation differs from a standard corporation (C-Corporation): It is a for-profit business entity, legally defined in the US and other jurisdictions, whose legally defined goals include the positive impact on society, workers, the community and the environment, in addition to profit.
We are an equal opportunity workplace and committed to allow candidates with disabilities or neurodevelopmental conditions to prove their competencies to their full potential. We are willing to move the barriers that may prevent you from demonstrating that you are the right candidate for this role, so please let us know if you need some adjustment in your recruitment process.
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Skills Required
- Bachelor's or Master's in Computer Science, AI, Machine Learning, or related field.
- 5+ years of experience in software development with hands-on exposure to Generative AI tools and applications.
- Solid coding skills and familiarity with building and integrating AI-powered features or automations.
- Clear oral and written communication skills for working with teammates and stakeholders.
- Practical, detail-oriented approach to debugging and improving technical solutions.
- Ability to manage own tasks and prioritize effectively with some ambiguity.
- Genuine interest in AI techniques and their application to business problems.
What We Do
At Critical Software, we believe our people are the core of who we are. Their talent, diversity, and ability to go beyond expectations shape everything we do. Working at Critical is about being part of a community built on purpose, values, and collaboration. Our commitment to engineering excellence makes us a trusted partner for some of the world’s leading companies in Aerospace, Railway, Medical Systems, Energy, Finance, and many more. We believe that technology is nothing without a passion to use it for good. That’s why we engineer change, helping to build a better and safer world through trusted and transformative technologies. Since 1998, we’ve helped companies in global industries like aerospace, transport, energy, healthcare and finance. Across the world, people and organisations depend on what we do. And we like that. Because it means that technology isn’t just our business. It’s our chance to help change the world. More than a company, we are a community. Our togetherness, culture and values are the foundations of who we are and what we do. We are proud to hold Benefit Corporation status, reflecting our commitment to sustainability, transparency, and business for good. We’re also one of only a few tech companies in the world to have both our waterfall and agile software development processes rated at CMMI® Level 5. Just as important as our technical expertise is our strong company culture, which guides us in everything we do. We’re recruiting for all of our locations right now and, if you’d like to find out more, please take a look at the careers section of our website.
