The Role
Build and deploy AI workflows and autonomous agents integrated with Salesforce to automate support and sales processes. Collaborate with Data Engineering and Product to manage data lifecycles, ensure GDPR compliance, transition models to production, tune prompts and agents, monitor AI performance, and maintain Salesforce as the central hub for AI-driven business logic.
Summary Generated by Built In
The AI Operations Specialist is a hands-on role focused on building and deploying AI workflows and autonomous agents directly into the Salesforce ecosystem (but not only). Your primary goal is to boost efficiency across Customer Support and Sales by automating manual processes and creating scalable data pipelines.
Acting as a cross-functional bridge, you will:
- Integrate AI logic into Salesforce to improve the customer experience.
- Collaborate with Data Engineering and Product teams to manage data lifecycles and surface actionable insights.
- Maintain the Salesforce infrastructure as the central hub for all AI-driven business logic and interactions.
Main Responsibilities
- Integrate AI infrastructure within Salesforce to ensure seamless adoption by customer-facing teams.
- Collaborate with Data Engineering to oversee the ingestion, storage, and integrity of AI-generated data (e.g., CS tickets labeling, transcripts, sentiment logs) in compliance with GDPR.
- Manage the full project lifecycle, from initial technical design and documentation to production maintenance and internal stakeholder adoption.
- Build and maintain custom AI agents to automate high-volume repetitive manual tasks
- Perform continuous tuning of bot logic and prompt structures to improve output accuracy and Customer Satisfaction (CSAT) benchmarks.
- Serve as the primary point of contact for operational teams, translating business requirements into functional AI-driven solutions and automations.
- Transition experimental models in collaboration with the Data Science team into scalable, enterprise-grade operational tools.
- Monitor and report on AI performance metrics to ensure alignment with departmental KPIs.
Implementation & System integration
AI Automation & Agent architecture
Cross-Functional operations
Skills & Competencies
- Experienced in Python and working with Large Language Models (LLMs).
- Understanding of API integrations and managing data flows between disparate systems.
- Knowledge about Salesforce Objects and APIs is highly preferred to ensure data synchronization between the CRM and AI layers.
- Demonstrated expertise in designing and testing prompts to optimize model performance.
- Ability to build robust, scalable tools designed for high-volume business environments.
Diversity, Equity and Inclusion at OLX
OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us!
OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement.
Skills Required
- Experience in Python
- Experience working with Large Language Models (LLMs)
- Understanding of API integrations and managing data flows between disparate systems
- Knowledge about Salesforce Objects and Salesforce APIs
- Demonstrated expertise in designing and testing prompts (prompt engineering)
- Ability to build robust, scalable tools for high-volume business environments
- Experience managing data lifecycles and ensuring GDPR compliance for AI-generated data
- Experience managing full project lifecycle from technical design to production maintenance and stakeholder adoption
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The Company
What We Do
At OLX, we build leading marketplace ecosystems enabled by tech, powered by trust, and loved by our customers. Together we're building a more sustainable world through trade. Serving tens of millions of people every month, we help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more. Our well-loved consumer brands (including OLX, Otomoto, Otodom, Property24, and more) offer safe, smart, and convenient trading platforms and services for our customers. OLX is powered by teams around the world, who are unified in their ambition to help people get more from the world’s limited resources. We are OLX.
