Quantum Workplace

AI Operations Engineer

Posted 17 Hours Ago

Hiring Remotely in USA

Remote

Mid level

Information Technology • Software • Analytics

The Role

The AI Operations Engineer will design and deploy AI-powered tools and workflows for sales, customer success, and marketing. Responsibilities include identifying automation opportunities, prototyping solutions, integrating AI systems, and ensuring compliance and security.

Summary Generated by Built In

Empower Every Team to Thrive

Quantum Workplace helps leaders build thriving teams—teams that are aligned on what matters, empowered to contribute, growing through development, and valued for the work they do.

We help make that happen through a connected talent platform that gives leaders a clear view of what’s happening across their teams. With more than 20 years in the HR technology space, we’ve partnered with thousands of organizations to help leaders turn insight into action that strengthens employee connection, performance, and business outcomes.

At Quantum Workplace, our people are our greatest lever for impact. We bring grit and hustle to our work, take ownership, and focus on doing work that matters. We pair that with care and flexibility—supporting people as whole humans and making space for work that’s meaningful and sustainable.

Check out our 2025 Employee Engagement Survey Results (yes, we use our own software):

·       97% response rate

·       82% overall favorability

·       98% favorable on the item "The people I work with treat each other with respect."

·      96% favorable on the item "My job gives me flexibility to meet the needs of both my work and personal life."

Check out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!

About the Role

This is a high-impact, applied AI role — not a research position, not model-building. As an AI Operations Engineer, you will design, build, and deploy AI-powered tools and automated workflows that make Quantum Workplace's revenue and customer teams faster and more effective. You will partner directly with Sales, Customer Success, and Marketing to identify the highest-leverage problems, prototype solutions rapidly, and scale what works into reliable production systems.

You will sit at the intersection of software engineering and applied AI — translating real business problems into scalable, production-grade services. This is a foundational role in QW's strategy to embed AI across the business, which means high visibility, high autonomy, and a short feedback loop between what you build and the impact you can see.

Why This Role

You will be among the first to embed AI across the business — this is a foundational role with real strategic weight, not a support function
Direct access to business stakeholders means a short feedback loop between what you build and the outcomes you drive
High autonomy: prototype fast, ship what works, kill what does not
A company with genuine conviction about AI as a business lever — not just a buzzword initiative
Opportunity to shape how AI gets built and governed inside a growing SaaS company

What You'll Do:

Partner with Sales, Customer Success, and Marketing to identify and prioritize high-leverage AI automation opportunities
Design, build, and deploy AI-enabled services and agent-based workflows end-to-end
Rapidly prototype solutions to validate value before committing to full production builds
Implement multi-step AI workflows with tool usage, data retrieval, and external system integration
Build and maintain API-driven backend services supporting AI-powered applications
Create frontend components and user interfaces that support AI workflows
Integrate AI systems with enterprise data platforms, CRM tools, and business systems
Design testing strategies to ensure AI outputs are accurate, reliable, and safe for production
Build observability, logging, and monitoring into AI services from the start
Ensure solutions meet security, compliance, and governance standards
Contribute to architectural reviews and help shape platform standards and best practices

What You'll Bring:

3+ years of professional software development or data science experience

Proficiency in Python, C#, TypeScript, or similar languages used in AI and automation contexts

Hands-on experience building AI-powered workflows or agent-based systems using LLM APIs (Claude, OpenAI, or similar)

Proficiency with SQL and relational database design

Experience building and consuming RESTful APIs

Strong communication skills — you can translate technical work into terms that resonate with business stakeholders

Nice to Have

Experience with AI agent frameworks such as the Claude Agent SDK, Microsoft Agent Framework, or OpenAI Agents SDK

Familiarity with low-code/no-code automation platforms (Zapier, n8n, Make)

Experience integrating with CRM, marketing automation, or BI platforms (HubSpot, Salesforce, Marketo)

Exposure to observability and monitoring tools (Datadog, New Relic, or similar)

Experience with cloud platforms (Azure, AWS, GCP) and CI/CD pipeline practices

Why Quantum Workplace?

At Quantum Workplace, we believe thriving teams move our own business forward too. That belief shapes how we work, how we lead, and how we support one another every day.

We’re intentional about how we show up, guided by our core values. And we hold ourselves accountable to creating a place where people can do meaningful work and grow. If you want a candid look at what it’s like to work here, check out our Glassdoor reviews.

Below are some of the ways we support our teams and help them thrive.

We care for our Qwirks and their families

· Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth

· Dental & Vision: We cover 100% of premiums for employees

· 401k: We match 100% of contributions up to 4% and you're fully vested on day 1

· Additionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.

We seek to belong

· Employee-led Council works to create a more inclusive workplace

· No dress code - wear what makes you feel confident - BE YOU!

We invest in wellness and development

· Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!

· Our Omaha office has an on-site fitness center - free for Qwirk use

· Monthly manager-employee lunches for goal planning and development

· Zoo membership to your closest zoo

· Remote work stipend for 100% remote Qwirks

At Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.

Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at [email protected] or 402-415-8302.

We value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.

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