Responsibilities:
- Build GenAI-powered solutions: Design, develop, and deploy scalable business workflows using GenAI client tools (e.g., Gemini Advanced, NotebookLM, Claude Enterprise) and integrate them with existing systems via APIs (Freshdesk, Google Workspace, Airtable, etc.).
- Drive AI innovation: Evaluate and experiment with emerging GenAI technologies, stay ahead of industry trends, and pilot innovative solutions tailored for Soum’s marketplace.
- Ensure scalability and reliability: Architect solutions that can handle high-volume, concurrent user interactions while maintaining low latency and excellent user experience.
- Partner cross-functionally: Collaborate with Product, Data, Engineering, and Customer Support teams to identify opportunities for automation and deliver impactful, user-centric solutions.
- Evangelize AI adoption: Share best practices, contribute to technical knowledge-sharing sessions, and promote a culture of continuous improvement and innovation.
- Bridge technical gaps: Integrate custom-built AI platforms with out-of-the-box GenAI tools, fostering democratization and ease of adoption across teams.
Requirements:
- Bachelor’s degree, preferably in Computer Science, Engineering, or a related technical field.
- 3+ years of relevant experience in AI or related fields.
- Experience designing, building, and deploying AI/ML systems at scale in conversational AI contexts.
- Deep hands-on experience using and implementing GenAI tools (e.g., Gemini, ChatGPT, Claude Enterprise) to solve real-world business problems.
- Strong understanding of SaaS ecosystems, API integrations (including Google Workspace, Airtable, Freshdesk)
- Expertise in NLP/NLU, conversational AI frameworks, and large language models.
- Proficiency in Python and JavaScript for scripting, automation, and lightweight prototyping.
- Practical experience integrating AI solutions into production systems via APIs, microservices, and event-driven architectures.
- Experience working on a C2C platform. Solid understanding of marketplace dynamics, customer support challenges, and user engagement in a C2C environment.
- Experience implementing conversational flows, dialogue management, and context tracking in AI agents.
- Familiarity with retrieval-augmented generation (RAG) architectures for enhancing LLM capabilities.
- Understanding of data privacy, security, and ethical considerations in AI deployments.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
What We Do
At Soum, we're on a mission to build a marketplace that enables users to buy and sell anything online with convenience, trust, and ease starting in the MENA market. We began with second-hand electronics in KSA, becoming market leaders, and are now expanding to used cars and collectibles. In just two years, we've facilitated hundreds of thousands of transactions across 150+ locations in the Kingdom, maintained 10,000 active listings at any given time, earned the distinction of being the 10th most downloaded e-commerce app in KSA for 2023, and received more than 5 million app downloads. Our team, Soumers, have worked in over 14 countries from the US to South Korea. We are always on the look out for the best and brightest to join. We look beyond resumes and titles, we look for the innovators, the hungry, the go-getters. We offer them the autonomy to experiment, learn, fail, and grow. Every transaction on Soum is guaranteed; we hold funds until the item is delivered and confirmed by the buyer, thanks to our proprietary fulfillment and payment systems. This ensures a secure and reliable marketplace experience. Soum has pioneered a solution that have transformed digital commerce for sellers in the wider region: Individuals: Enjoy unique home pick-up and delivery services, secure payments, and transaction guarantees for worry-free selling. Small Businesses: Sell faster and reach a wider audience with our dedicated "Merchant App." Teleco and retail partners: Gain optimal returns with bulk-selling options, comprehensive inspections, and efficient warehouse management. We deploy AI models to power our marketplace with personalized recommendations, dynamic pricing, predictive analytics, and fraud detection, ensuring a smarter, safer, and more efficient platform for our users. Soum is backed by local and regional investors including, amongst others, Jahez Group, Isometry Capital, and Al Rajhi Partners and have raised $22Mn to date.
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