AI Enterprise Architect, Senior Director

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is looking for a visionary Enterprise Architect, Senior Director – Agentforce for Supply Chain.

Enterprise AI Transformation to lead our most strategic architecture engagements with our marquee customers at the intersection of AI, enterprise platforms, and digital transformation. In this role, you will partner directly with CIOs, CTOs, and Chief Architects at the world’s largest enterprises to help them reimagine their businesses through AI-powered innovation on the Salesforce Platform.

You will drive the architectural vision for how the Salesforce suite is implemented at the most demanding enterprise scale. This is a high-trust, high-impact role shaping the future of how AI transforms customer experience, productivity, and decision-making for global organizations.

You will also help build a global community of enterprise architects, creating alignment across customers, partners, and Salesforce teams around modern architectural patterns and responsible AI adoption.
Key Responsibilities:

• Serve as a strategic partner to CIOs, CTOs, and Chief Architects at Fortune 1000 companies, helping shape their enterprise transformation through AI and the Salesforce platform.

• Define scalable architectural patterns for end-to-end implementation of the Salesforce suite, including AI, Data Cloud, Industry Clouds, and integration technologies.

• Lead architectural modernization efforts, bridging legacy enterprise systems with modern cloud-native infrastructure and AI services.

• Champion the use of trusted AI to transform workflows, automate decision-making, and personalize enterprise experiences at scale.

• Establish and grow a global community of Salesforce architects across customers, system integrators (SIs), and ISVs to share best practices, patterns, and platform innovation.

• Collaborate with Salesforce Product and Engineering teams to influence the platform roadmap based on real-world enterprise needs.

• Publish architecture blueprints, transformation guides, and reference models that enable repeatable success across verticals.

• Design and govern Agentforce architectures, including agentic workflow design, multi-agent orchestration, and agent lifecycle management across enterprise deployments.

• Define AI governance frameworks to ensure responsible, compliant, and auditable AI adoption — including model risk management, bias evaluation, and ethical AI guardrails.

• Support strategic pre-sales engagements by influencing enterprise architecture decisions and accelerating platform adoption across high-value pursuits.

• Provide architectural governance and delivery oversight on complex implementations, ensuring alignment to enterprise standards, scalability requirements, and platform best practices.

What We're Looking For:

• 8+ years of experience in enterprise architecture, platform strategy, or technical advisory roles, with significant focus on cloud transformation and AI integration.

• Deep expertise in Salesforce architecture, including Agentforce, Data Cloud, Einstein AI, and Industry Cloud implementations at global scale.

• Track record of executive engagement and influence with C-level leadership at Fortune 1000 companies.

• Hands-on knowledge of AI/ML technologies, including predictive modeling, LLMs, automation, and ethical AI practices in enterprise settings.

• Strong understanding of data governance, integration patterns, and multi-org / hybrid cloud architectures.

• Passion for community-building—mentoring architects, hosting forums, and codifying best practices.

• Exceptional communication skills and executive presence; able to lead architectural conversations at both strategic and technical levels.

• Experience with Agentforce and Agent Builder, including designing, deploying, and governing autonomous agents in enterprise environments.

• Deep industry vertical fluency in one or more sectors (e.g., Financial Services, Retail, Manufacturing, Healthcare) to contextualize architecture recommendations for enterprise customers.

• Hands-on experience with integration platforms — particularly MuleSoft — and the ability to design robust, scalable data and API strategies across complex enterprise landscapes.

Preferred Qualifications:

• Experience in a consulting, advisory, or CTO/CIO-facing role at a system integrator, platform vendor, or enterprise IT team.

• Familiarity with enterprise architecture frameworks (e.g., TOGAF, SAFe) and the ability to define and evolve architectural governance frameworks tailored to AI-driven transformation programs.

• Thought leadership or speaking experience at industry events or Salesforce forums (Dreamforce, World Tour, CTA Summit).

*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $320,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.