Design, develop, and deploy AI, Machine Learning, and Generative AI solutions that address business problems across the disability insurance value chain, including claims segmentation, fraud detection, risk scoring, duration modeling, outcome prediction, and next-best-action recommendations.
Translate business, actuarial, and claims objectives into practical AI/ML use cases, analytical designs, and production-ready solution components.
Work across the full ML lifecycle, including problem framing, data exploration, feature engineering, model development, validation, deployment support, monitoring, retraining, and continuous improvement.
Build and optimize supervised, unsupervised, deep learning, NLP, and Generative AI models using structured and unstructured data such as claims history, medical records, claim notes, policy data, and operational data.
Develop NLP and document intelligence pipelines for extracting, classifying, summarizing, and interpreting information from medical records, claim notes, correspondence, and other unstructured documents.
Support Generative AI solution development, including prompt engineering, embeddings, Retrieval-Augmented Generation, vector search, model evaluation, guardrails, and integration with enterprise applications.
Apply robust model validation practices, including performance tuning, bias detection, explainability analysis, stability testing, and business impact assessment.
- Strong hands-on proficiency in Python and common AI/ML libraries such as Scikit-learn, XGBoost, LightGBM, TensorFlow, PyTorch, Hugging Face, LangChain, or similar frameworks.
- Solid understanding of machine learning and statistical modeling techniques, including classification, regression, clustering, survival analysis, anomaly detection, feature engineering, model selection, andhyperparameter tuning.
- Hands-on experience with NLP, deep learning, and document analytics use cases such as text classification, entity extraction, semantic search, summarization, information extraction, and document understanding.
- Practical exposure to Generative AI and Large Language Models, including prompt engineering, embeddings, Retrieval-Augmented Generation, vector databases, LLM evaluation, hallucination control, and responsible AI guardrails.
- Working knowledge of MLOps and production ML practices, including experiment tracking, model registry, CI/CD for ML, model deployment, monitoring, drift detection, retraining, and tools such as MLflow, Airflow,
- Docker, Kubernetes, Git, or cloud-native ML platforms.
- Strong SQL and data manipulation skills, with the ability to work with large structured, semi-structured, and unstructured datasets.
- Good understanding of relational databases, data modeling concepts, data pipelines, APIs, and data architecture fundamentals.
- Exposure to cloud platforms such as Azure, AWS, or GCP and familiarity with scalable AI/ML solution development in cloud environments.
- Ability to evaluate model performance using appropriate metrics, explain model outputs, identify bias or drift, and communicate limitations clearly to technical and non-technical stakeholders.
- Understanding of responsible AI, model governance, data privacy, security, and compliance considerations in regulated domains.
- Exposure to group insurance, healthcare, disability insurance, claims analytics, or other regulated business domains will be preferred.
- Basic understanding of insurance data structures such as policies, insured members, coverages, claims, benefits, providers, medical records, and related entities will be an advantage.
- Strong problem-solving skills, ownership mindset, and ability to design scalable, reusable, and maintainable AI/ML solution components.
Qualifications
- Bachelor’s or master’s degree in Computer Science, Engineering, Data Science, Statistics, Mathematics, Artificial Intelligence, Machine Learning, or a related quantitative discipline.
- 4+ years of hands-on experience in AI/ML, data science, or machine learning engineering, with experience building analytical or AI-enabled solutions that support measurable business outcomes.
- Experience working with structured and unstructured data and applying machine learning, NLP, deep learning, or Generative AI techniques to solve practical business problems.
- Experience supporting model deployment, productionization, monitoring, or MLOps activities will be strongly preferred.
- Exposure to healthcare, insurance, disability claims, financial services, or other regulated industries will be preferred.
- Strong analytical thinking, engineering discipline, and structured problem-solving ability.
- Strong written and verbal communication skills, with the ability to explain analytical findings, model outputs, risks, and recommendations to both technical and business stakeholders.
- Ability to work in a fast-paced, continuously evolving environment and take ownership of challenging AI/ML delivery tasks.
- Ability to collaborate effectively across cultures and work with clients and teams across geographies.
Skills Required
- Bachelor's or master's degree in Computer Science, Engineering, Data Science, Statistics, Mathematics, Artificial Intelligence, Machine Learning, or a related quantitative discipline
- 4+ years of hands-on experience in AI/ML, data science, or machine learning engineering
- Experience building analytical or AI-enabled solutions that support measurable business outcomes
- Experience working with structured and unstructured data and applying machine learning, NLP, deep learning, or Generative AI techniques
- Strong analytical thinking, engineering discipline, and structured problem-solving ability
- Strong written and verbal communication skills for explaining analytical findings, model outputs, risks, and recommendations
- Ability to work in a fast-paced, continuously evolving environment and take ownership of challenging AI/ML delivery tasks
- Ability to collaborate effectively across cultures and work with clients and teams across geographies
- Experience supporting model deployment, productionization, monitoring, or MLOps activities
- Exposure to healthcare, insurance, disability claims, financial services, or other regulated industries
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.









