AI and ML Platforms QA Engineer III

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF JOB

The QA Engineer for AI and ML Platforms establishes and evolves quality engineering practices for cloud-native and AI/ML platform solutions, ensuring reliability, scalability, and reproducibility across data, model, and infrastructure layers. The position serves as a key contributor in defining test strategies for distributed systems, data pipelines, and machine learning workflows within AWS and Snowflake environments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Executes tasks that span across multiple systems/processes for one or more business projects/areas.

• Reviews, analyzes, and evaluates business and IT systems and user needs to determine the best test approach.

• Estimates, prioritizes, plans, and coordinates test activities.

• Identifies, records, thoroughly documents, and tracks bugs.

• Partners with the Development team to perform test via standards based on APIs for communicating between applications.

• Tracks quality assurance metrics including reporting on pre-defined KPI, defect densities, and open defects counts.

• Influences quality engineering best practices within the scrum team.

• Executes and maintains automated regression test suites using open source tools.

• Follows standards in accordance with company policy and regulation (MAR, HIPAA, ISO 2700, ISO 27001, etc.).

• Recommends process improvement and strengthens the quality standards and implements those improvements on approval.

• Audits test deliverables to ensure they meet standards and takes corrective action to mitigate variances. 

• Leads the QA efforts for large initiatives and collaborates closely with external vendor partners (offshore, nearshore) for work assignments, status calls, working sessions, triage calls etc. 

Develops detailed, comprehensive, and well-structured test plans and test cases.

• Develops, publishes, and implements test strategy, test plans, and test scripts.

• Develops and applies testing processes to new and existing products to meet stakeholders needs.

• Develops and maintains automated test harnesses and libraries.

• Develops and maintains testing standards, procedures, and guidelines to ensure consistent testing procedures.

• Creates tests that cover functionality, load, security, etc. at the API and GUI levels.

• Identifies risks and develops mitigation strategies. 

Becomes a subject matter expert for one or more business areas and technical product.

• Delivers quality process training to technical staff.

• Acts as an internal quality consultant to advise or influence business or technical partners.

• Performs quality audits across the various IT functions to ensure that quality standards, procedures, and methodologies are being followed.

• Partners with distributed teams, outside vendors, or offshore testing partners.

• Coaches and educates others to increase early defect detection rates and decrease defect escape rates.

SUPERVISORY RESPONSIBILITIES

This role does not have direct reports but may mentor and/or train less experienced team members.

EDUCATION AND EXPERIENCE

Bachelor’s degree from four-year college or university IN Computer Science, Information Systems or related field, or equivalent work experience.  Minimum 4 years of related experience.  Minimum 5 years of IT and/or relevant business experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Certificated Software Test Engineer (CSTE) or International Software Testing Qualification Board (ISTQB) preferred. CP-SAT Selenium Automation Testing certification preferred. Foundation level API certification preferred.

KNOWLEDGE AND SKILLS

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally the work environment may be loud.

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of computer, telephone, copier and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity.

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The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP? 

• Challenging work and the ability to make a difference 

• You will have a voice and feel a sense of belonging 

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match 

• Bonus potential for all positions 

• Paid Time Off

• Paid holidays throughout the calendar year 

• Want to continue learning? We’ll support you 100% 

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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