AI Analyst
Help Shape the Future of AI at ING
Artificial Intelligence is changing how businesses work, make decisions, and create value. At ING, we're looking for an AI Analyst / Consultant who can connect business challenges with innovative AI solutions and help stakeholders unlock the full potential of Generative AI.
Role Summary
As an AI Analyst / Consultant, you will play a key role in identifying, designing, and delivering AI solutions that address business opportunities across Wholesale Banking. You will work closely with stakeholders to understand challenges, assess use cases, and translate business requirements into scalable AI solutions.
About the Team
Our AI team partners with business leaders, technology specialists, and transformation teams to identify opportunities where AI can make work simpler, smarter, and more impactful.
What You'll Do
• Facilitate workshops to identify and assess AI opportunities
• Analyze business processes and recommend AI-driven improvements
• Translate business requirements into functional and technical solution designs
• Advise stakeholders on Intelligent Automation, Microsoft 365 Copilot, and Copilot Studio
• Develop business cases, value assessments, and supporting documentation
• Track benefits realization and performance metrics
• Support AI adoption and change management initiatives
Required Skills & Experience
• 4–8 years of experience in consulting, business analysis, automation, or process improvement
• Strong analytical and problem-solving skills
• Familiarity with Generative AI, prompt engineering, and AI-powered productivity tools
• Understanding of LLMs, grounding techniques, and context management
• Knowledge of Microsoft 365 Copilot and Copilot Studio
• Strong stakeholder management and communication skills
What We Offer
Work on meaningful AI initiatives, collaborate with experienced professionals, gain exposure to cutting-edge technologies, and help shape AI adoption across the organization.
How to Apply
Apply through the ING Careers site and submit your application through Workday.
Equal Opportunity
Don't meet every qualification? We encourage you to apply anyway. Great talent and potential don't always fit neatly into a checklist.
Job Application Safety Reminder
• Apply only through official ING platforms and Workday.
• Communications will come from @ing.com and/or @myworkday.com.
• ING will never request payments or banking details during recruitment.
About ING
With 65,000 employees and operations in approximately 40 countries, ING empowers people to stay a step ahead in life and in business. Join us and help shape the future.
Skills Required
- 4-8 years of experience in consulting, business analysis, automation, or process improvement
- Strong analytical and problem-solving skills
- Familiarity with Generative AI, prompt engineering, and AI-powered productivity tools
- Understanding of LLMs, grounding techniques, and context management
- Knowledge of Microsoft 365 Copilot and Copilot Studio
- Strong stakeholder management and communication skills
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
