monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
monday.com is becoming an AI Work Platform, and our Services and Tech Touch teams are at the center of making that real for customers. But transformation doesn't happen by itself — it needs enablement that's embedded, expert, and built around how teams actually work.
You'll live close to the Services and Tech Touch teams: understanding their workflows, diagnosing real gaps, and designing programs that close them. You don't take content requests at face value — and you don't default to another course. You build whatever the business actually needs, in whatever format makes it stick. And then you deliver it yourself.
This is a hands-on IC role with high ownership. You're not a coordinator. You're a practitioner who builds things that haven't been built before.
What you'll doPartner with the POD Lead to design and execute AI adoption programs for Services and Tech Touch teams
Run gap analyses — understand what's actually blocking teams, not just what they ask for
Design and build creative enablement solutions across formats: live workshops, embedded coaching, self-serve tools, scenario-based exercises, micro-learning, and more — whatever fits the problem
Challenge the default: bring creative approaches to how people learn and apply AI — not just slide decks and sessions
Build enablement assets grounded in real business context: playbooks, learning journeys, role-based guides, hands-on simulations
Work alongside the team's AI Builder when a problem calls for an AI-native solution — commission, collaborate, and integrate
Track adoption, collect feedback, iterate — treat every program as a product
Contribute to onboarding agentification and monday Academy initiatives
Be a genuine monday AI expert — deep enough to enable others with credibility
3+ years in Customer Success, Professional Services, Technical Enablement, or a similar customer-facing role at a B2B SaaS company
You know how CS and Services teams actually operate — what a good customer conversation looks like and what gets in the way
Proven experience designing varied enablement formats — you've built things beyond the standard course: a hands-on lab, a scenario-based exercise, a self-serve learning tool, a peer-coaching program. You know which format fits which problem
Creative builder mindset — you don't default to the obvious solution. You ask what would actually change behavior, and then you build it
AI fluency — you've worked with AI tools and understand what real adoption looks like in practice
Excellent communicator: you can run a room, write clearly, and adapt your message by audience
Self-directed: you identify the gap and go — no need for a detailed spec to get started
Nice to have: instructional design background; experience with interactive learning tools or simulations; monday.com familiarity
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Skills Required
- 3+ years of experience in Customer Success, Professional Services, Technical Enablement, or a similar customer-facing role at a B2B SaaS company
- Understanding of how Customer Success and Services teams operate, including effective customer conversations and common workflow obstacles
- Experience designing varied enablement formats beyond standard courses, such as hands-on labs, scenario-based exercises, self-service learning tools, or peer-coaching programs
- Creative builder mindset focused on changing behavior through effective solutions
- Fluency with AI tools and understanding of practical AI adoption
- Excellent communication skills, including facilitating groups, clear writing, and adapting messages to different audiences
- Self-directed approach and ability to identify gaps and initiate work independently
- Instructional design background
- Experience with interactive learning tools or simulations
- Familiarity with monday.com
What the Team is Saying
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model.
