Are you ready for an exciting career opportunity? We're looking for a dynamic Agile Senior Business Analyst to join our team!
Mukuru is one of the fastest growing fintech companies in Southern Africa. The company operates in several jurisdictions in SADC and Europe and is backed by the largest Africa focused US private equity fund. Our passion is to help facilitate safe, affordable and regulated financial products using a myriad of innovative technologies.
We are looking for an experienced Agile Senior Business Analyst who enjoys a challenge. This role would afford you the opportunity to grow your career as a Business Analyst in a fast-paced, agile team environment, while collaborating across verticals in the business.
Our Agile Business Analysts are a key part of our process to help facilitate a diverse group of bright and passionate people, who are responsible for building and operating our enterprise level systems that are at the core of the business. This specific role is focussed on our Financial Services products which aims to diversify our product offering in a multi-country, multi-language, multi-product and multi-channel environment. The Agile Senior Business Analyst reports directly to the Head of Product Domain: Financial Services
Internal liaison takes place with the Product Owners, Agile Development Teams (including Developers, QA and Scrum Master), Business Leaders and Users, Project Management and Application Support. External liaison takes place with third parties - both partners and suppliers, as well as with customers. Some travel may be needed from time to time.
Duties and Responsibilities (include but is not limited to):
- Work closely with stakeholders across all levels and business areas to elicit requirements
- Assist stakeholders, Product Owners and Scrum teams in the prioritisation of work in order to maximise return on investment (ROI)
- Facilitate requirements gathering through interviews, requirements workshops, etc.
- Analyse business needs and opportunities, document requirements and translate these into user stories
- Communicate these needs clearly and effectively to both business and technical stakeholders
- Maintain a steady backlog of requirements that are ready to go into sprints for a Scrum team
- Support the day-to-day needs of Scrum teams in understanding customer and business requirements
- Liaise with the development team for estimation on work
- Work with the QA department to ensure functionality matches business requirements
- Assist in drafting user and training documentation
- Liaise with various industry partners around service integration and product offerings
- Manage own professional and self development
Key Requirements:
- Degree / Diploma preferably with an Information Systems focus (Essential)
- Recognised business analysis/agile/information systems/UX qualification (Desirable)
- Minimum 3 years’ experience in a Business Analysis or similar role (Essential)
- Previous experience working in an Agile environment (preferably Scrum)
- Experience in customer onboarding and customer service, specifically in a financial services environment (Essential)
- Experience in customer self service channels, such as WhatsApp and USSD (Desirable)
- Experience in the financial industry (Desirable)
- Experience working with REST APIs (Desirable)
- Experience dealing with compliance regulations – KYC and FIC (Desirable)
- Knowledge and ability to translate requirements into user stories, process diagrams and data flows
- Knowledge and understanding of project scoping, planning & prioritisation
- Knowledge of agile and UX methodology
- Strong interpersonal skills and ability to manage stakeholder expectations
- Strong verbal and written communication skills
- Ability to obtain descriptive and exhaustive requirements from stakeholders
Additional Skills:
- Enthusiastic
- Self-motivated
- Team player
- Multitasking skills
- Able to work independently with minimal supervision
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
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What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
