At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Senior Account Manager, Group Benefits? Globe Life is looking for a Senior Account Manager, Group Benefits, to join the team!
In this role, you will be responsible for managing the organization's most strategic and complex client relationships within the Group Benefits division. As the primary point of contact for key accounts, you will ensure the successful delivery of services, anticipate client needs, and drive long-term satisfaction and retention. You will partner with the Sales Team and Globe Life Group Benefits' Third Party Administrator (TPA) partners to lead strategic planning and execution for each assigned account, while collaborating closely with internal teams and external partners to ensure client goals are met and exceeded. Additionally, you may provide training and guidance to Account Managers.
This is a remote/work-from-home position.
What You Will Do:
- Serve as the primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation.
- Build and maintain strong working relationships with client contacts and broker partners.
- Proactively communicate with clients regarding account status, policy updates, and renewal timelines.
- Coordinate with internal teams and external TPA partners to facilitate smooth client interactions and service delivery.
- Collaborate with Underwriting and TPAs to complete policy change requests and prepare client renewal packages.
- Monitor account performance and proactively identify opportunities for account growth or administrative process improvement.
- Prepare and distribute client reports.
- Create stewardship presentations illustrating account progress, goals, and quarterly initiatives.
- Maintain accurate and up-to-date account records and documentation in Salesforce.
- Act as a point of escalation for complex client issues requiring coordination across multiple departments and partners.
- Identify recurring client issues and trends to support continuous service improvements.
- Provide training and guidance to Account Managers as needed.
What You Can Bring:
- Bachelor's degree in marketing, business administration, sales, or a related field preferred.
- 5+ years of related experience in insurance, benefits administration, or client services, including exposure to employee benefits or B2B account management.
- In-depth understanding of group insurance products and administrative concepts.
- Strong verbal and written communication skills with a professional, client-facing demeanor.
- Excellent organizational and time management abilities; able to manage multiple tasks and deadlines simultaneously.
- Strong attention to detail and accuracy, particularly in data management and client documentation.
- Able to work independently while also mentoring and guiding junior team members.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Familiarity with Salesforce strongly preferred.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- Bachelor's degree in marketing, business administration, sales, or a related field
- 5+ years of related experience in insurance, benefits administration, or client services
- Experience with insurance, employee benefits, or B2B account management
- In-depth understanding of group insurance products and administrative concepts
- Strong verbal and written communication skills with a professional, client-facing demeanor
- Excellent organizational and time management abilities
- Strong attention to detail and accuracy in data management and client documentation
- Self-motivation and ability to work with little oversight
- Leadership and mentorship abilities
- Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
- Familiarity with Salesforce
- Reliable and predictable attendance
- Ability to work full time and/or part time according to position specifications
Globe Life Compensation & Benefits Highlights
-
Retirement Support — A company 401(k) plus a qualified defined‑benefit pension plan for eligible employees are described in filings as covering substantially all employees and continuing to be funded. For benefits‑eligible corporate roles, this rare combination enhances long‑term financial security.
-
Healthcare Strength — Comprehensive medical, dental, vision, life insurance, and short/long‑term disability are listed among the standard offerings. Feedback suggests the overall package is solid for corporate/W‑2 employees.
-
Leave & Time Off Breadth — Paid time off, paid holidays, volunteer time off, and paid leaves (100% maternity up to 6 weeks; 100% parental up to 4 weeks) are highlighted. Eligibility is noted as “where applicable,” but covered employees gain meaningful time‑off support.
Globe Life Insights
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
Gallery
.JPG)
Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
