Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.
Why This Role Matters:
The Agency Success Consultant ensures the accurate and timely processing of agent- and agency-related documentation in support of Delaware Life's operations. Sitting within the Sales Operations team, this role serves as a critical operational partner to agents, agencies, back offices, and internal stakeholders, driving firm mergers and acquisitions, state appointments and renewal compliance, quality control, and system enhancements.
The ideal candidate is a detail-driven critical thinker who thrives in a dynamic, regulation-heavy environment, communicates clearly, and brings a positive, collaborative attitude to a team that frequently navigates change. Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to manage competing priorities in a fast-paced financial services environment.
How You’ll Contribute:
- Firm mergers and acquisitions. Conduct up-front review, communicate with impacted areas, and process transactions end-to-end.
- Block transfers. Perform up-front review, coordinate cross-functional communication, and manage processing from initiation through completion.
- State appointments, renewals, and terminations. Process in accordance with each state's regulatory requirements.
- Quality control. Review completed cases to confirm accuracy and adherence to established standards.
- Process documentation. Develop and maintain guidelines, step-by-step instructions, and FAQ resources.
- Special projects. Own the end-to-end execution of special initiatives assigned to the team.
- System enhancements. Partner across the organization to identify and implement improvements to system functionality.
- Product and regulatory knowledge. Learn, retain, and continuously update knowledge of Delaware Life's annuity products, internal processes, and the industry rules and regulations that govern this work.
- Continuous improvement. Contribute to process improvement initiatives and cross-functional efforts within Sales Operations.
What We’re Looking for:
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- Four or more years of operations, customer service, or transaction-processing experience (or a combination thereof).
- Prior experience in insurance or financial services operations, particularly in agent or producer services, licensing, or appointments is preferred
- The ideal candidate will have familiarity with state insurance department processes (appointments, renewals, and terminations) and producer licensing
- Demonstrated ability to communicate effectively, both verbally and in writing, with internal teams and external partners including agents, agencies, and back offices.
- Strong critical thinking and problem-solving skills, with the ability to research, articulate findings, and drive issues to resolution.
- Exceptional attention to detail and comfort with high-volume, high-accuracy transactional processing.
- Proven ability to thrive in a fast-paced environment that experiences frequent change, with a flexible mindset and a positive attitude.
- Strong collaboration skills, working effectively with peers, cross-functional partners, and external stakeholders.
- Brings energy and professionalism to every interaction
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $50,000/year in our lowest geographic market up to $70,000/year plus bonus in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required. Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
#LI-ST1 #LI-REMOTESkills Required
- Bachelor's degree or equivalent combination of education and experience
- Four or more years of operations, customer service, or transaction-processing experience
- Experience with high-volume, high-accuracy transactional processing and strong attention to detail
- Demonstrated verbal and written communication skills with internal teams and external partners
- Strong critical thinking and problem-solving skills, ability to research and drive issues to resolution
- Ability to manage competing priorities in a fast-paced, frequently changing environment
- Collaboration skills to work effectively with peers, cross-functional partners, and external stakeholders
- Prior insurance or financial services operations experience, particularly agent/producer services, licensing, or appointments
- Familiarity with state insurance department processes (appointments, renewals, terminations) and producer licensing
- Experience creating process documentation, guidelines, and FAQs; contributing to process improvements
Group 1001 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Group 1001 and has not been reviewed or approved by Group 1001.
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Fair & Transparent Compensation — Pay is considered competitive for many specialized and senior roles, with employer-posted salary ranges providing clarity for candidates. Job postings indicate market-aligned compensation in several corporate, tech, and sales functions.
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Leave & Time Off Breadth — Time off is portrayed as generous, including paid holidays and multiple leave types alongside hybrid work options for eligible roles. Some positions also offer remote flexibility that supports overall work–life balance.
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Retirement Support — Retirement offerings include a 401(k) with company matching and are emphasized as a core part of total rewards. Certain postings reference immediate vesting, reinforcing attention to long-term savings.
Group 1001 Insights
What We Do
Group 1001 Insurance Holdings, LLC (“Group 1001”) is an insurance holding company in the United States, with current combined assets under management of approximately $57.5 billion as of June 30, 2022, and a mission for setting a new standard in the insurance industry by making insurance more useful and intuitive for everyone. Group 1001 is a long-standing, nimble, and tech-driven financial services enterprise established on deep industry expertise and reliable delivery of long-term value through empowering its customers, employees, and communities. Leveraging upon its record of building successful businesses and strong operating fundamentals, Group 1001 powers the next generation of insurance businesses with useful and intuitive solutions and products accessible to everyone. Group 1001 invests in strategic partnerships as part of our mission to transform communities through sports and education. Group 1001 and our subsidiaries have a strong commitment to service and community transformation. Education and sports initiatives, coupled with impactful partnerships, allow Group 1001 to improve lives through positive change in our communities. Learn more at Group1001.com.
