Agency Partner Manager

About Platform.sh

The Platform.sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers.

Adopted and loved by 16,000+ developers, 7,000 customers, and proven over the last 8 years - Platform.sh provides out-of-the-box capabilities that serve as the launchpad for creative development teams’ out-of-the-box thinking.

We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock.

Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique point of view are recognized and valued here.

Position Summary:

We are looking for an engaging and motivated individual to join the Agency Partnerships team as an Agency Partner Manager. In this role, you will lead partner acquisition and enablement strategies within your territory, serving as the primary point of contact for a portfolio of agency partners. You will focus on building trust-based, transparent relationships, ensuring smooth day-to-day interactions. As a trusted resource, you will identify and resolve challenges, supporting partners with solutions that drive their success.

This role reports to the VP of Agency Partnerships.

What to expect:

• Drive Strong Partnerships: Build and nurture relationships with stakeholders, partner agencies, and portfolio leaders, ensuring ongoing alignment and open feedback channels.
• Collaborate Across Teams: Partner closely with Sales, Partner Sales, and Marketing teams to address inquiries, assist with sales processes, and overcome any strategic blockers. Ensure seamless collaboration on enterprise deals and the timely release of partner-related collateral that aligns with strategic initiatives.
• Achieve Sales Milestones: Meet your quarterly sales goals by leading customers through a smooth, efficient purchasing process and providing top-tier solutions.
• Be a Brand Ambassador: Represent Platform.sh at conferences and events, driving awareness and strengthening partner relationships.
• Create Partner Resources: Own the creation of impactful collateral, playbooks, partner portals, and training materials that empower our partners for success.
• Forecasting & Reporting: Prepare sales reports with insights into growth potential, sales volumes, and new market opportunities, helping to shape future strategies.
• Understand the Market: Stay informed on industry trends, partner needs, and market terminology, tailoring your approach to match market demands.
• Manage Escalations: Handle partner incidents and escalations with care, ensuring clear communication and timely resolutions.
• Solve Problems, Build Solutions: Engage with partners by actively listening, addressing their needs, overcoming objections, and linking features to benefits to deliver optimal solutions.

What you bring:

• Relevant Experience: At least 3 years of experience working with digital or marketing agencies, or similar Independent Software Vendors (ISVs). A proven track record of success with an existing book of partners is a plus.
• Partner-First Approach: A passion for building strong relationships and a commitment to partner success, focusing on delivering the right solutions, exceptional experiences, and impactful outcomes.
• Proactive Leadership: A self-starter mentality, treating your portfolio as a business. You thrive with autonomy and take full accountability for its growth and success.
• Collaborative Mindset: A team player who excels in working cross-functionally, both within internal teams and with partner accounts, driving mutual success.
• Adaptable Problem-Solver: Able to navigate challenges and setbacks with resilience, always finding solutions and pushing forward in our dynamic, distributed work environment.
• Organized & Efficient: Skilled in prioritization and time management, ensuring you stay focused on what matters most.
• Strong Communicator: Fluent in English and German, with excellent verbal and written communication skills to engage partners and internal teams effectively.
• Strong Technical Understanding: Familiar with the software development lifecycle in digital agencies, including CI/CD pipelines, Git version control, and hosting infrastructure. Experience with VPS, managed hosting, and cloud services like Lambda functions or serverless architecture is a plus.

Where we hire:

At Platform.sh, remote work isn't just a trend - it's our way of life. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade! Our culture celebrates flexibility and collaboration, empowering you to excel from where you are. To enhance team synergy, we come together (at least) once a year in person, seizing the opportunity to connect, tackle challenges, and foster camaraderie. 

How we hire:

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.   

You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. 

1. 45 Minutes with Talent Acquisition 
2. 60 Minutes with Hiring Manager (VP, Agency Partners)
3. 60 Minutes with Team (IC's)
4. 60 Minutes with Executive (CRO)

All roles require background checks.

What we offer:

💡 An innovative product you can believe in. We’re sustainably changing the way companies develop and manage their web applications

🏆 We’re voted as A Best Place to Work by 96% of our employees, Forbes Top 30 Companies for Remote Jobs, and France Best Workplaces for Women

🗣️ Leadership that cares in a flexible, open work environment, where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas

🌎 Global team, rich with culture and diversity

🧳 Annual team gatherings

💆‍♀️ Wellness budget

🧠 Professional development budget

💻 Office equipment budget

 👫 Mentorship Program

🩺 Comprehensive health coverage (US, CA, UK, and FR employees only)

🏝 Generous PTO (geographically dependent)

👶 Inclusive parental leave (geographically dependent)

🤝 Tandem – a pool of linguists from around the world willing to help each other learn new languages.

📈 Company stock options

♾️ Unlimited Platform.sh accounts

You’re welcome here.

At Platform.sh, we take pride in our commitment to being an inclusive and diverse workplace. We strive to create an environment built on trust, support, and respect for all individuals. We welcome everyone, regardless of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, education, languages spoken, or veteran status. We encourage you to be yourself, connect with like-minded individuals, and share your passions.

If you require accommodation at any stage of our recruitment process, please don't hesitate to reach out to your talent acquisition partner. Your comfort and accessibility are important to us.