Jobs at Platform.sh

Lead reliability, scalability, observability, automation, and incident response for a globally distributed, multi-cloud application platform. Build infrastructure-as-code solutions, optimize CI/CD pipelines, establish SLOs, troubleshoot Linux systems, and guide cross-functional teams in adopting SRE practices. The role requires hands-on engineering, technical ownership, and participation in an on-call rotation.

Design and build backend billing services in Go, including usage aggregation, estimates, alerts, invoicing, and external API integrations. Own complex features end to end, make architectural decisions, troubleshoot distributed systems, improve reliability and security, and protect payment data. Collaborate with Finance, Product, Support, and engineering teams while mentoring colleagues through reviews and technical guidance. The role requires strong relational database, integration, testing, security, and asynchronous communication experience.

Build and maintain Go backend services for billing, including usage tracking, estimates, alerts, invoicing, integrations, and migrations. Troubleshoot billing issues, protect sensitive customer and payment data, and collaborate with Finance, Product, Support, and global engineering teams. Write tested, documented code and contribute to reliable distributed systems.

Supports global communications and brand marketing through digital publishing, social media management, short-form video creation, community monitoring, event media capture, performance reporting, industry research, and cross-functional coordination. The intern will format and publish content across CMS and email platforms, maintain social calendars, track engagement metrics, and help strengthen Upsun’s digital presence among technical audiences in Europe.

Own the strategy, roadmap, priorities, and outcomes for a major Upsun Cloud platform area. Define customer problems and scalable technical solutions, collaborate with infrastructure engineering, ship iteratively, establish success metrics, and advocate for developers and AI agents. Partner across design, marketing, support, sales, and leadership to align delivery and go-to-market efforts. The role requires strong cloud infrastructure, developer platform, API, CI/CD, container, AI, and agentic development understanding.

Lead a regional team of up to 15 Support Engineers across the Americas. Oversee support operations, workforce planning, service-level performance, escalations, critical incidents, and post-incident reviews. Drive AI and automation adoption to improve support efficiency, collaborate with Customer Success, Product, and Engineering, and lead hiring, onboarding, coaching, and talent development initiatives.

Own and administer Upsun’s BillingPlatform environment and Quote-to-Cash infrastructure. Configure catalogs, pricing, usage-rating rules, invoices, integrations, and revenue schedules. Use SQL to validate billing data, audit rating, troubleshoot bill runs, and resolve synchronization issues. Partner with Finance, Accounting, Engineering, Sales Operations, and Product on pricing launches, ASC 606 and IFRS 15 alignment, migrations, and API-driven integrations with Salesforce, NetSuite, Stripe, and usage-data systems.

The Senior Solutions Architect will lead the launch of a new AI-native platform, manage design partnerships, and drive product evolution through technical expertise and customer feedback.

Manage a high-volume renewal pipeline and reduce churn through proactive outreach, health scoring, retention workflows, and negotiation. Build scalable lifecycle and automation processes in Salesforce, identify expansion opportunities, and collaborate with Sales, Product, Data, and GTM teams to execute save strategies and improve retention.

Design and build production data models and metrics using DBT and cloud data platforms. Drive metric ownership, cross-functional analytics, and scalable data products. Lead technical projects, improve data architecture and processes, and advise teams on analytics, FinOps, and AI-assisted workflows to enable data-driven decisions across the company.