Jobs at Platform.sh

Own the strategy, roadmap, priorities, and outcomes for a major Upsun Cloud platform area. Define customer problems and scalable technical solutions, collaborate with infrastructure engineering, ship iteratively, establish success metrics, and advocate for developers and AI agents. Partner across design, marketing, support, sales, and leadership to align delivery and go-to-market efforts. The role requires strong cloud infrastructure, developer platform, API, CI/CD, container, AI, and agentic development understanding.

Lead a regional team of up to 15 Support Engineers across the Americas. Oversee support operations, workforce planning, service-level performance, escalations, critical incidents, and post-incident reviews. Drive AI and automation adoption to improve support efficiency, collaborate with Customer Success, Product, and Engineering, and lead hiring, onboarding, coaching, and talent development initiatives.

Own and administer Upsun’s BillingPlatform environment and Quote-to-Cash infrastructure. Configure catalogs, pricing, usage-rating rules, invoices, integrations, and revenue schedules. Use SQL to validate billing data, audit rating, troubleshoot bill runs, and resolve synchronization issues. Partner with Finance, Accounting, Engineering, Sales Operations, and Product on pricing launches, ASC 606 and IFRS 15 alignment, migrations, and API-driven integrations with Salesforce, NetSuite, Stripe, and usage-data systems.

Owns communications with a strategic enterprise partner, translating requests and post-incident follow-ups into technical initiatives for SRE, Security, and Product teams. Tracks milestones, dependencies, risks, and commitments; maintains Jira or Linear issue tracking; facilitates stakeholder meetings; protects engineering focus time; and improves pragmatic project-management workflows. The role requires technical literacy in cloud infrastructure, web hosting, Linux, and containers, plus strong stakeholder communication and execution skills.

The Senior Solutions Architect will lead the launch of a new AI-native platform, manage design partnerships, and drive product evolution through technical expertise and customer feedback.

Manage a high-volume renewal pipeline and reduce churn through proactive outreach, health scoring, retention workflows, and negotiation. Build scalable lifecycle and automation processes in Salesforce, identify expansion opportunities, and collaborate with Sales, Product, Data, and GTM teams to execute save strategies and improve retention.

Design and build production data models and metrics using DBT and cloud data platforms. Drive metric ownership, cross-functional analytics, and scalable data products. Lead technical projects, improve data architecture and processes, and advise teams on analytics, FinOps, and AI-assisted workflows to enable data-driven decisions across the company.