About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Processing
Ensure that all financial / non-financial requests processed within the specified TAT with accuracy.
Always meeting deadline for projects or any assigned task as per clients’ demand.
Flexibility to work in weekend or for extended long hours every end of month.
Handles the email requests & inquiries with professional time & manner.
Provide professional follow-up to the requests which require approval from other departments.
Ensure processing all the assigned requests within the day from various channels.
Attend all the arranged meetings on time.
Obtaining any assigned training without exceeding the deadline.
Accurately record daily requests in the MIS tracker and to update scorecard on a daily basis.
SLA adherence
Ensure that all requests processed are as defined in the respective SLAs and as per the agreed procedures to avoid any complaints.
Highlight issues noticed during BAU activities to avoid any potential complaints from clients.
Effectively handle queries and complaints to ensure timely resolution.
Compliance
Ensure all the assigned requests & tasks are processed properly to avoid any mis-outs in the daily BAU activities.
Ensure compliance to all operating policies & no actions which would lead to breach of service level confidentiality agreements with clients.
Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors.
Responsibilities:
EducationBachelor’s degree from a reputable recognized university, preferably faculty of Commerce & Information System
Good MS Office skills (Word & Excel)
Very Good command for English language written & spoken
- Experience
1-2 years in banking sector, Fintech, e-payments, digital financial solution or any relevant sector
Exposure to CRM application & Way4 is an asset
- Job-Specific Skills
Good interpersonal skills
Willingness to learn & participate
Respectful to all team members
Customer service oriented “customer Focus”
Self-motivated & Self-disciplined
Able to work under pressure for extended hours
Excellent multitasking skills
Cross cultural exposure
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Bachelor's degree from a recognized university, preferably in Commerce and Information Systems
- 1-2 years of experience in banking, fintech, e-payments, digital financial solutions, or a relevant sector
- Good Microsoft Office skills, including Word and Excel
- Very good written and spoken English
- Exposure to CRM applications and Way4
- Good interpersonal skills
- Customer service orientation
- Ability to work under pressure for extended hours
- Excellent multitasking skills
- Cross-cultural exposure
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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