About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Processing
Ensure that all financial / non-financial requests processed within the specified TAT with accuracy.
Always meeting deadline for projects or any assigned task as per clients’ demand.
Flexibility to work in weekend or for extended long hours every end of month.
Handles the email requests & inquiries with professional time & manner.
Provide professional follow-up to the requests which require approval from other departments.
Ensure processing all the assigned requests within the day from various channels.
Attend all the arranged meetings on time.
Obtaining any assigned training without exceeding the deadline.
Accurately record daily requests in the MIS tracker and to update scorecard on a daily basis.
SLA adherence
Ensure that all requests processed are as defined in the respective SLAs and as per the agreed procedures to avoid any complaints.
Highlight issues noticed during BAU activities to avoid any potential complaints from clients.
Effectively handle queries and complaints to ensure timely resolution.
Compliance
Ensure all the assigned requests & tasks are processed properly to avoid any mis-outs in the daily BAU activities.
Ensure compliance to all operating policies & no actions which would lead to breach of service level confidentiality agreements with clients.
Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors.
Responsibilities:
EducationBachelor’s degree from a reputable recognized university, preferably faculty of Commerce & Information System
Good MS Office skills (Word & Excel)
Very Good command for English language written & spoken
- Experience
1-2 years in banking sector, Fintech, e-payments, digital financial solution or any relevant sector
Exposure to CRM application & Way4 is an asset
- Job-Specific Skills
Good interpersonal skills
Willingness to learn & participate
Respectful to all team members
Customer service oriented “customer Focus”
Self-motivated & Self-disciplined
Able to work under pressure for extended hours
Excellent multitasking skills
Cross cultural exposure
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Bachelor’s degree from a recognized university, preferably in Commerce or Information Systems
- 1–2 years of experience in banking, fintech, e-payments, digital financial solutions, or a relevant sector
- Good Microsoft Office skills, including Word and Excel
- Very good written and spoken English
- Exposure to CRM applications and Way4
- Good interpersonal skills and customer-service orientation
- Ability to work under pressure, multitask, and work extended hours when required
What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
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