Oversee and enforce compliance with global and regional quality standards across all aftersales operations.
Develop, implement, and monitor quality control policies, procedures, and KPIs for service centers and dealer networks.
Conduct regular quality audits, inspections, and performance evaluations.
Lead root cause analysis for technical/product issues reported from the field.
Coordinate with regional and global technical teams to escalate and resolve critical quality concerns.
Monitor product performance, warranty trends, and recurring failures to recommend corrective and preventive actions.
Support service centers and dealers in improving repair quality, technical capability, and process consistency.
Provide technical guidance or escalation when complex quality cases occur.
Oversee training programs to enhance diagnostic accuracy and repair standards.
Ensure quality-related processes contribute to a positive customer journey and strong satisfaction scores.
Manage severe customer complaints related to product quality or service quality, ensuring timely resolution.
Lead the Quality Control team, ensuring strong performance, capability development, and efficient workflows.
Work closely with Aftersales Operations, Technical Service, Product, Sales, and Supply Chain teams to support overall market performance.
Prepare reports and recommendations for senior leadership, including data insights and improvement proposals.
RequirementsQualifications
Bachelor’s degree in Engineering, Automotive Technology, Quality Management, or related fields.
Minimum 7–10 years of experience in aftersales, quality control, or technical service.
At least 3–5 years in a managerial or department head position.
Experience in automotive, electronics, consumer goods, machinery, or a similar industry is preferred.
Strong analytical and problem-solving skills; proficiency in root cause analysis methods.
Excellent leadership, communication, and stakeholder management abilities.
Solid understanding of aftersales operations, warranty processes, and quality systems.
Ability to work cross-functionally and manage complex, high-impact issues.
Fluent in English and Vietnamese.
Skills Required
- Bachelor's degree in Engineering, Automotive Technology, Quality Management, or related fields
- Minimum 7-10 years of experience in aftersales, quality control, or technical service
- At least 3-5 years in a managerial or department head position
- Experience in automotive, electronics, consumer goods, machinery or a similar industry
- Strong analytical and problem-solving skills; proficiency in root cause analysis methods
- Excellent leadership, communication, and stakeholder management abilities
- Solid understanding of aftersales operations, warranty processes, and quality systems
- Ability to work cross-functionally and manage complex, high-impact issues
- Fluent in English and Vietnamese
What We Do
VinFast is a Vietnamese multinational automotive manufacturer, established in 2017, that designs and manufactures electric vehicles (EVs), e-scooters, and e-buses. It is part of Vingroup, one of Vietnam's largest conglomerates.
