Job Purpose
Lead and optimize aftersales operations to drive profitability, operational efficiency, and customer satisfaction, while ensuring full compliance with OEM standards and company policies.
Responsibilities:
- Define and implement operational objectives aligned with overall business strategy.
- Monitor and analyze key performance indicators (KPIs) including sales, productivity, efficiency, inventory, and profitability.
- Ensure effective resource allocation and optimize workflow planning across aftersales functions.
- Identify and drive revenue growth opportunities (e.g., accessories, service contracts, campaigns).
- Foster strong collaboration between Service, Parts, and Warranty teams to ensure seamless operations.
- Lead internal audits across Sales and Aftersales to ensure compliance and performance standards.
- Ensure full adherence to OEM standards and operational guidelines.
- Own and drive Net Promoter Score (NPS) improvement initiatives.
- Manage customer complaints through structured root cause analysis (RCA) and implement corrective actions.
- Coordinate with OEM (Stellantis) on quality reporting and performance reviews.
- Drive continuous improvement initiatives across processes and customer experience.
- Act as the escalation point for critical operational and customer issues.
Requirements
- Bachelor’s degree in mechanical engineering or a related field.
- MBA is a strong advantage.
- 8–12 years of experience in aftersales operations, with a proven managerial background.
Skills Required
- Bachelor's degree in mechanical engineering or related field
- MBA
- 8-12 years of experience in aftersales operations with proven managerial background
What We Do
Abou Ghaly Motors (AGM) is an Egyptian automotive and mobility group founded in 1980. It represents and distributes major vehicle brands, including Mercedes-Benz, Geely and Subaru, while providing automotive sales, preowned-car trading, after-sales maintenance, repairs, spare parts, vehicle rentals, insurance and related financing. Its customer-first mission is to deliver integrated, technology-enabled mobility solutions and high-quality service for individuals and corporations across Egypt.
