It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Mission
Serve as the primary strategic interface for an assigned Regional Managed partner, driving partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption aligned to the Major Area.
Scope
One of the 4 Practices, worldwide within the GEO. Engaged across partner types (Global, Regional Managed of any Major Area including Commercial, and Development partners) where their Practice depth is required.
Engagement posture
Pooled. Pulled in on demand through the intake form. Engagements can be proactive (planned partner enablement, practice launch, joint business planning execution) or reactive (specific request, deal-time depth, gap on partner side). Predominantly Out-Quarter — but can engage on In-Quarter opportunities in specific cases
Key responsibilities
- Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market in-region.
- Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
- Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region.
- Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
- Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
- Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
- Lead and support technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity.
- Provide technical escalation support for critical partner-led opportunities.
- Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
- Orchestrate partner engagement with Partner Solution Engineers and Practice-aligned PTAs to accelerate solution development.
- Ensure partner offerings progress from concept through validation to scalable commercialization.
- Design and execute partner-led proofs of concept and co-demonstrations.
- Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
- Support executive-level conversations with clear value narratives and outcome-based storytelling.
- Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.
Success metrics / KPIs
- Partner Practice Maturity — Practice progression, Pre-Sales certification attainment (Sales / Pre-Sales focus, not implementation), readiness scores, vertical specialization depth.
- Pipeline Influence — growth in Practice-specific partner-sourced and partner-influenced pipeline; deal velocity improvement.
- Partner Self-Sufficiency — partner capability to independently position, demonstrate, and deploy Practice solutions.
- Competitive Win Rate — win rate improvement in partner-led Practice opportunities (CRM, G&S).
- Thought Leadership — conference presentations, published content, external visibility (AI Practice).
- Executive Satisfaction — partner satisfaction on Practice advisory engagement quality and strategic value.
Key interfaces
- Partner-PTAs (Global & Regional) — working alongside on assigned partners
- Partner Solution Engineer / Partner Design Studio — for reference architectures & design standards
- Product & Engineering teams — for formal feedback loops on partner ecosystem needs
- SC Field / SC Specialist Field — for gap-driven Commercial partner development requests
- Partner Managers (Global / Regional / Development)
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 7+ years of pre-sales solution consulting or sales engineering experience
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience working collaboratively with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
- Travel, as necessary
FD21
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Experience integrating or evaluating AI into work processes, decision-making, or problem-solving
- 7+ years of pre-sales solution consulting or sales engineering experience
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience collaborating with product management, product marketing, partners, and professional services
- Territory management skills including pipeline building and working with Sales counterparts
- Ability to travel as necessary
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive, with employer‑verified medical, dental, vision, life and disability coverage plus mental‑health support. Feedback suggests plan breadth and quality are a standout element of the package.
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Leave & Time Off Breadth — Time off options include flexible PTO, paid holidays, paid volunteer time, and additional company “Wellbeing Days.” Feedback suggests employees value the breadth of recharge time available.
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Equity Value & Accessibility — Ownership programs feature a 15%‑discount Employee Stock Purchase Plan alongside role‑based equity (e.g., RSUs) and performance bonuses. Feedback suggests these elements meaningfully lift total compensation beyond base pay.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
