Location(s):
United States of AmericaCity/Cities:
RemoteTravel Required:
00% - 25%Relocation Provided:
NoJob Posting End Date:
October 31, 2025Shift:
Job Description Summary:
The Advisor, Customer Logistics and Supply Chain Specialist role is a customer-facing position that is responsible for providing dedicated support for our Retail, Bottler, Foodservice Distributor, or McDonald’s Customers and Business partners by processing orders and inquiries within the OTC Supply Chain organization. The Customer Logistics and Supply Chain Specialist will research, influence and resolve issues for our Customers and Business partners using Coca-Cola North America (CCNA) order management systems & tools based on our established service level agreements.
Key Activities
Single point of contact for our customers across Business units (Minute Maid, Food Service)
Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.).
Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries).
Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving business needs.
Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates.
Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates.
Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures.
Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners.
Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations.
Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources.
Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations.
Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.
Required Skills/Experience
Education: College degree preferred
1 or more years of experience preferred
Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
Must have a strong sense of urgency and be empowered to make timely and informed decisions
Building collaborative relationships within POM, Supply chain/OTC organization and our external partners
Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys
Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA’s and deadlines
Ability to understand overall Company objectives and manage competing project and tasks
Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision
Types of additional activities managed
Expedited Orders
Customer Order Change Request
Customer Pick Up
Transportation Issues
Dock Cuts
Ship Withs
General Product Information
Plant Redirects
Over, short and damaged process
Transportation Method Change
Duplicate, missing, or incorrect orders
Participate on S&OE Weekly Calls
Attend S&OP Monthly Calls
Skills:
Collaborative Leadership, Communication, Customer Relationship Management (CRM), Customer Service, Group Problem Solving, Microsoft Office, Purchase Orders, Salesforce (Software), Shipping, Supply Chain Management (SCM)Pay Range:
$60,200 - $74,100Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
7.5Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.Similar Jobs
What We Do
The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories.
In addition to the company’s Coca-Cola brands, our portfolio includes some of the world’s most valuable beverage brands, such as AdeS soy-based beverages, Ayataka green tea, Dasani waters, Del Valle juices and nectars, Fanta, Georgia coffee, Gold Peak teas and coffees, Honest Tea, innocent smoothies and juices, Minute Maid juices, Powerade sports drinks, Simply juices, smartwater, Sprite, vitaminwater and ZICO coconut water.
