Policy Services Administrator
Fully Remote / Hybrid | 37.5 hours per week
Monday to Friday
Shifts between 13:00 – 23:00 (UK time)
Salary: £24,800 – £25,500
Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team.
This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.
The RoleAs a Policy Services Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests.
You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.
Key Responsibilities- Manage policy amendments from request through to completion
- Handle inbound customer calls, emails, and other communications
- Process payments securely over the phone
- Maintain accurate records in internal systems
- Work to agreed service levels and minimise abandoned calls
- Support shared mailboxes, responding within 2 business days
- Collaborate with Policy Services and Claims teams
- Assist with group enrolment changes and reporting (full training provided)
- Contribute to wider administrative tasks and team projects
- Strong customer service skills (phone and written)
- Excellent attention to detail
- Ability to prioritise workload and work independently
- Confident communication skills
- Proficiency in Microsoft Office
- Adaptable, team-focused mindset
- Previous call centre experience
- Previous administration experience
- Fully remote working (with hybrid options available)
- Structured training and ongoing development
- A collaborative, inclusive, and supportive team environment
- The opportunity to build a career within international healthcare and insurance
- Bupa dental cover
- Health Shield cash plan (optical, everyday healthcare and more)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days
- 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
- Your birthday off
If you’re looking for a role where you can make a real impact while developing your career in a global organisation, we’d love to hear from you.
Apply now and become part of something global.
Skills Required
- Strong customer service skills (phone and written)
- Excellent attention to detail
- Ability to prioritise workload and work independently
- Confident communication skills
- Proficiency in Microsoft Office
- Adaptable, team-focused mindset
- Previous call centre experience
- Previous administration experience
What We Do
International Medical Group® (IMG®), an award-winning provider of global insurance benefits and assistance services for more than 25 years, enables its members to worry less and experience more by delivering the protection they need, backed by the support they deserve. IMG offers a full line of international medical insurance products, as well as trip cancellation programs, stop loss insurance, medical management services and 24/7 emergency medical and travel assistance — all designed to provide members Global Peace of Mind® while they’re away from home.
