Administrative Support Associate II

Avantor is looking for an Administrative Support Associate II, who carries out day-to-day administrative tasks by following established procedures and standards, ensuring smooth and efficient business operations. Support activities may be focused on a broad range of business processes and/or on office/facilities support such as managing schedules, receiving visitors, answering incoming calls, organizing files, and processing paperwork. Tasks include preparing reports, handling requests for information, receiving visitors, preparing travel schedules, arranging calls, answering incoming calls and scheduling meetings. May also coordinate the receipt, storage and issuance of stationery and office supplies. Communicates information, requiring some explanation or interpretation to ensure clarity and understanding.

What we’re looking for 

Education: Bachelor’s degree.

Experience: Minimum 1 or 2 years of experience.

Preferred Qualification:

• Customer-centric

• Computer literate – intermediate knowledge of Microsoft Excel

• Ability to multitask

• Effective/comprehensive communication

• Delivers quality through attention to detail high level of accuracy

• Self-motivated and demonstrates initiative and results orientated 

• Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance

• Supports team manager and team colleagues   

Competencies:

• Analytical and Critical Thinking

• Collaboration & Teamwork

• Continual Improvement and Innovation

• Customer Focus

• Developing People

• Driving Results

• Adhere to VWR’s policies, procedures, rules and guidelines

• Uphold VWR Culture and Values at all times

How will you thrive and create an impact:

• Work as part of the Customer Support team

• Demonstrate professionalism, confident, telephone skills

• Establish and maintain excellent customer relationships 

• To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior.

• Timely and professional response to incoming telephone calls

• Resolve customer product and service queries/complaints

• Pricing enquiries

• Internet queries/registrations

• Provide information on product availability

• Provide Certificates of Analysis

• Any other customer support functions

• To ensure health and safety is supported within the workplace 

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation