The Role
Provides bilingual English-Spanish administrative and front-office support, including call handling, scheduling, filing, CRM data management, documentation, compliance tracking, and leadership assistance. Supports franchise candidates and Certified Business Owners by coordinating discovery calls, presentations, onboarding, training, candidate follow-ups, FDD materials, and disclosure timelines. Maintains accurate records and delivers a professional, organized candidate and brand experience while coordinating communication among CBOs, operations, and leadership.
Summary Generated by Built In
Position Summary:
JAN-PRO of Las Vegas is seeking a bilingual Administrative & Franchise Sales Coordinator to support front-office operations, assist Certified Business Owners (CBOs), and provide administrative support throughout the franchise candidate process. This role is a key point of contact for incoming inquiries and ensures accurate data management, strong communication, and a professional, compliant experience for all candidates and CBOs. This is a frontline support role for someone who thrives in a structured environment, manages details exceptionally well, and communicates with clarity and professionalism.
Key Responsibilities:
Administrative & Front Office Support
- Answer incoming calls, route inquiries, and deliver professional bilingual customer service.
- Support daily office operations including scheduling, filing, scanning, document preparation, and maintaining organized systems.
- Manage calendars, coordinate appointments, and prepare office materials for meetings and trainings.
- Provide administrative support to leadership as needed.
Data Management & Process Support
- Maintain accurate and up-to-date records in CRM systems and internal databases.
- Complete data entry for franchise leads, CBO documentation, onboarding forms, and compliance materials.
- Track lead activity, follow-up schedules, and process milestones for candidates and CBOs.
- Ensure documentation is complete, compliant, and properly organized.
Certified Business Owner (CBO) Assistance
- Assist CBOs with completing required documents, onboarding paperwork, and scheduling trainings.
- Provide bilingual support to ensure CBOs clearly understand processes, expectations, and compliance requirements.
- Coordinate communication between CBOs, operations, and leadership teams.
Franchise Sales Administrative Support
- Schedule discovery calls, schedule and administer franchise presentations (in-person) and candidate follow-ups.
- Prepare FDD documents, sales packets, and presentation materials in accordance with compliance requirements.
- Maintain accurate candidate files and track all disclosure timelines.
- Support candidate visits and ensure a consistent, high-quality experience from initial inquiry to franchise sale.
- Prepare and send Franchise Business Fulfillment Letters to CBOs, ensuring accuracy and timely delivery.
Candidate & Brand Experience
- Serve as a trusted, professional first point of contact for candidates and CBOs.
- Represent the JAN-PRO brand with clarity, integrity, and strong communication.
- Ensure every interaction—phone, email, or in-person—delivers a high-quality, organized experience.
Required Qualifications
- Bilingual (English & Spanish) – required
- Experience in administrative support, customer service, or office coordination
- Strong organization, follow-through, and attention to detail
- Excellent written and verbal communication skills
- Proficiency with CRM systems, Microsoft Office, and basic data entry
- Ability to multitask and manage competing priorities in a fast-paced environment
Preferred Qualifications
- Experience supporting sales teams, franchise operations, or regulated processes
- Familiarity with FDDs, compliance paperwork, or business licensing
- Experience working with entrepreneurs, owner-operators, or small business clients
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Skills Required
- Bilingual English and Spanish proficiency
- Experience in administrative support, customer service, or office coordination
- Strong organization, follow-through, and attention to detail
- Excellent written and verbal communication skills
- Proficiency with CRM systems, Microsoft Office, and basic data entry
- Ability to multitask and manage competing priorities in a fast-paced environment
- Experience supporting sales teams, franchise operations, or regulated processes
- Familiarity with FDDs, compliance paperwork, or business licensing
- Experience working with entrepreneurs, owner-operators, or small business clients
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The Company
What We Do
Empower Brands is a North American franchise platform that brings together industry-leading commercial and residential brands serving homes and businesses. The company centers its mission on championing franchisee success, combining a portfolio of established franchise concepts with support teams that help owners pursue personal, professional, and financial goals. It provides franchise opportunities across service businesses, including outdoor living and other home- and business-focused offerings.
