Administrative Assistant

Position:  Administrative Assistant

Department:  Event Services

Start Date:  As soon as available

Responsibilities:   Support the Event Services Management team during the planning and execution of event (guest interaction, organizational responsibilities, detailing programs, clerical responsibilities, etc)

·         Work Closely with Event Services Managers to complete on site logistics to enhance customer service

·         Type letters, correspondences and e-mail responses

·         Organize activities, dining, transportation, and organization of all related services required to fulfill program requirements

·         Create Group Resumes and Banquet Event Orders

·         Run and distribute daily reports regarding group events

·         Answer Event Service department and individual Event Services Managers telephone calls

·         Other tasks as required

Normal Working Hours:

·         Monday through Friday 8:30 am – 5:00 pm

·         Some weekends and holidays maybe required based on business levels

·         Hours are reduced during non-peak group business time periods

In order to be successful in this position, the ideal candidate must meet the following criteria.

Past Work Experience Requirements:

·         Previous administrative experience

·         Must be in a guest contact position for at least 2 years with hospitality experience preferred

Educational Requirements:

·         High School Diploma or GED

·         Some college or secretarial certification preferred

Communication Skills Requirements:

·         Verbal: phone, in-person, group settings

·         Written: email, letters, and reports

·         Organizes and presents ideas effectively in both oral and written form

·         Meets Event Services Managers needs for important and timely information

·         Must be able to treat sensitive information appropriately

·         Multi tasked individual that can data entry, listen, communicate verbally with guests at the same time

·         Communicates in a positive and professional manner both verbally and in written communications

Technical Requirements:

·         Required – proficient in Microsoft Word, Excel and Outlook

·         Must be able to learn – OPERA, Concepts, Open Table, SharePoint, Safe Locks

Other Requirements:

·         Keeps current with technology

·         See things from the perspective of the guest and looks for solutions where all parties benefits

·         Must be able to remain positive and work in a fast-paced team-oriented work environment

Work Postures:

·         Sitting

·         Bending/Stooping

·         Arm/Hand Movement

Required Supervision:

·         Reports directly to assigned Event Service Managers

·         Then the Director of Event Services