Administrative Assistant

Role Summary

The Administrative Assistant is an entry‑level administrative role responsible for accurately processing routine expense reports and event‑related expenses for a group of sales professionals. This role focuses on data entry, validation, and follow‑up to ensure expenses are submitted correctly and on time, while following established policies and procedures.

This position does not involve budgeting, analysis, decision‑making, or system ownership.

Key Responsibilities

• Prepare and submit expense reports on behalf of multiple sales representatives using established expense tools and procedures
• Process event‑related expenses (e.g., client events, sales meetings, sponsorships) by collecting receipts, entering data, and attaching required documentation
• Review expense submissions for completeness and basic policy adherence (e.g., required receipts, correct categories, dates)
• Track the status of submitted expense reports and follow up on missing information or approvals as needed
• Update and maintain accurate expense records and supporting documentation
• Respond to routine questions from salespeople regarding expense submission requirements and timelines
• Escalate exceptions, discrepancies, or policy questions to a manager or finance partner

Required Qualifications

• At least a college undergraduate level of education; completion of a degree is a plus but not required
• 1–2 years of experience in an administrative, clerical, or processing‑focused role
• Strong attention to detail and accuracy when handling repetitive tasks
• Basic computer skills, including familiarity with Microsoft Office tools (Excel, Outlook)
• Ability to follow clearly defined instructions and procedures
• Strong organizational skills and ability to support multiple salespeople at the same time

Preferred (Not Required)

• Prior exposure to expense reporting or reimbursement systems (e.g., Concur or similar)
• Experience supporting sales, field teams, or client‑facing employees
• Comfort working with receipts, invoices, or financial documentation

Competencies & Attributes

• Detail-oriented, organized, process-driven.
• Service-oriented with strong follow-through.
• Able to work independently after training.
• Professional and maintains confidentiality.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].