****Equal Opportunity Employer, Disabled/Veterans encouraged to apply****
Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
JOB SUMMARY
Cox Fleet is currently hiring a Administrative Assistant II. As an Administrative Assistant II, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation.
Duties & Responsibilities:
- Answer and direct incoming, outgoing, and inter-office calls of multi-line phone system in a timely and professional manner. Relay messages promptly as received.
- Answer inquiries and obtain information for the general public (e.g., customers, visitors). Provide information regarding activities conducted at Trudell such as location of departments, offices, and employees within the organization.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
- Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
- Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
- Reach out to technicians and regional service managers on repairs and required information to process invoices.
- Communicate with customers via email, fax, or phone to retrieve purchase order approvals.
- Request and collect payments from customers and/or discuss billing issues.
- Working in customer online portals, and billing systems.
- Working with vendors to obtain service warranty
- Gather necessary paperwork and upload into system for records.
Requirements
- High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
- Self-sufficient work ethic
- Prior experience in the Auto Repair/Maintenance industry is highly preferred.
- Excellent Microsoft Excel skills
- Experience with Microsoft Outlook and Microsoft Word
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Maintains professional but friendly demeanor.
- Demonstrates strong interpersonal and customer service skills.
- Communicates clearly and effectively.
- Pays close attention to detail.
- Exhibits ability to remain calm and polite when dealing with frustrated customers and/or technicians.
USD 18.17 - 27.31 per hour
Compensation:
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Top Skills
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
