What do we offer?
Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for six consecutive years, and many of our locations have been awarded as Best and Brightest.
Compensation:
$19.00 hourly rate
Duties include, but are not limited to:
- Organizes and prepares correspondence relating to association business.
- Receives and responds to incoming calls from homeowners, Board members, and vendors. Follow through on various requests.
- Reviews invoices for completeness/accuracy of charges and prepares payable vouchers for the Manager’s approval if not completed by the Telephone Operator.
- Processes and distributes incoming and outgoing mail for the office and the Associations.
- Prepares and assists community managers with monthly board packages and in-house mailings.
- Updates homeowner and association information in C3 and shared files.
- Relieves concierge/telephone operators on an as-needed basis.
- Keeps workspaces organized and maintained. Alerts the Office Manager of low supplies and assists in supply stocking and distribution.
- Processes print jobs, scanning, and faxing as general office support when needed.
- Files association documents for Community Managers. Arranges for the delivery and pick up of documents from storage when necessary.
- The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions.
- Other duties as assigned.
Knowledge and Skills
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail-oriented, and a team player.
- Time management and time-critical prioritization skills.
- Bilingual preferred (English/Spanish fluent)
Education and Experience
- High School diploma or GED Required
- Associate's Degree Preferred
- 0 -- 3 years of directly related or closely related experience
Skills Required
- High school diploma or GED
- 0–3 years of directly related or closely related experience
- Knowledge of general office equipment, including copiers, fax machines, and phone systems
- Professional communication skills, including phone, interpersonal, written, and verbal communication
- Professional customer service skills
- Conflict resolution knowledge at a proficient level
- Self-motivated, proactive, detail-oriented, and team-oriented
- Time management and time-critical prioritization skills
- Associate's degree
- Fluent English and Spanish bilingual ability
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
