The Role
Provide front-desk guest services including check-in, payments, reservations, and itinerary planning. Handle customer complaints, coordinate with vendors and theater staff, prepare daily opening/closing reports and tour breakdowns, issue vouchers, and maintain lobby appearance.
Summary Generated by Built In
Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
- Greet and check-in guest
- Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
- Resolve customer complaints
- Run and prepare reports – opening and closing
- Answer phones
- Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
- Provide information to guests about the area, including directions and show information
- Work with theater staff, and other vendors to reserve entertainment, food, and lodging
- Prepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendors
- Coordinate with Sales Manager on any additional gifts to be issued for New Owners
- Prepares count and profiles of tours for the entire day
- Updates numbers to Sales Managers as more tours are added
- Communicates with Admin Manager or Leads with unusual tours/gifts
- Maintains clean lobby, stocks magazines or literature
- Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day
- Other duties as assigned
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The Company
What We Do
Capital Vacations is one of the largest and fastest-growing independent timeshare resort management and vacation club companies in North America. They manage more than 200 resorts and serve hundreds of thousands of members and travelers across the United States, Mexico, and the Caribbean, specializing in resort management, development, and the vacation ownership industry.
