Jobs at Capital Vacations

Sell Capital Vacations packages at sporting events, concerts, trade shows and festivals. Engage attendees, present offers, close sales, work evenings and weekends, and pursue commission or base pay with weekly payouts and benefits.

Manage sourcing, screening, and interviewing for Sales, Marketing, and Sales Support roles. Build and maintain candidate pipelines, coordinate with hiring managers, ensure positive candidate experience, and track recruiting metrics and reports for leadership.

Develop and implement internal and external marketing plans to increase revenue and profit. Supervise and train marketing staff, collaborate with Sales on tour openings and program changes, evaluate operations and industry trends, prepare management reports, and support guest relations while ensuring confidentiality and compliance with company policies.

Provide front-desk guest service including check-in/out, reservations, billing, cashiering, nightly audit, guest communications, coordinating maintenance and other departments, and handling RCI and SPI system tasks to ensure guest satisfaction.

Provide administrative and front-office support for resort leadership and staff: meeting prep and minutes, payroll/timecard assistance, filing, new-hire onboarding, customer service, deposits, invoice processing, supply inventory, mail handling, and cross-departmental assistance. Must maintain confidentiality, reliability, and flexible scheduling.

Manage full-cycle, high-volume recruiting for sales and marketing roles across Myrtle Beach and Cape Cod. Source, screen, interview, and hire candidates; coordinate interviews, offers, background checks, onboarding, and ATS recordkeeping. Build hiring manager relationships, attend recruiting events, and travel to supported markets to meet hiring goals and ensure candidate experience.

Provide guest-facing administrative support including check-in, reservations, payments, phone support, conflict resolution, daily reporting, tour/gift coordination, vendor communication, and maintaining lobby/refreshment areas. Assist Sales and Marketing with tour counts and data corrections.

Call and confirm mini-vacation travel details with customers, verify bookings, coordinate with travel partners, handle special requests, document interactions in CRM, resolve pending issues, and meet call-volume and customer satisfaction targets.

Manage day-to-day resort operations, assist the General Manager, supervise Front Office/Maintenance/Housekeeping, handle guest inquiries and owner rental processing, assist payroll and payables, coordinate vendors, train staff, enforce policies, and perform after-hours/resort duties as needed.

Provide administrative and HR support to resort leadership: payroll and benefits administration, HR recordkeeping, OSHA compliance, vendor contracts and invoicing, claims management, office supplies and forms development, and general correspondence and reporting. Support events and maintain confidentiality of employee and guest records.

Field sales role promoting Capital Vacations at events: set up and break down booths, engage potential customers using company scripts, generate leads and sell packages, meet production and sales goals, travel to assigned events (up to 1.5 hours), complete required training, and follow company policies.

Sell vacation ownership by guiding property tours, presenting financing options, closing sales, meeting targets, and following company policies. Provide excellent customer service and participate in paid training and ongoing development.

Verify owner and purchase information during timeshare closings, ensure contract accuracy, handle cancellations and disputes, support site sales management on corrective actions, maintain low cancellation rates and timely QA recording/document filing, and assist with office contract processes.

Travel to events to set up/break down booths, promote vacation ownership, generate leads and close sales following company scripts and standards. Maintain product knowledge, complete required training, meet sales targets, and represent the company professionally.

Conduct in-person presentations to prospective non-owner guests, build rapport, present value of ownership, guide guests through the sales process, close deals, maintain CRM documentation, and collaborate with the team to meet sales goals.

Lead regional QA operations across multiple resorts and sales sites, ensuring compliance with timeshare regulations and company policies. Oversee audits, site visits, contract accuracy, risk mitigation, performance metrics, team development, and corrective actions. Partner with sales, legal, and executive leadership to reduce cancellations, improve customer experience, and manage budgets.

Own total revenue performance for an assigned portfolio of properties by developing and executing pricing, LOS, inventory, channel, and promotion strategies. Ensure accurate system execution (rates, packages, availability) across CRS/PMS/OTA, monitor performance versus forecast, lead property stakeholder meetings, optimize channel mix for net contribution, and drive continuous improvement and cross-functional alignment.

Lead and manage full-cycle recruiting: develop sourcing strategies, screen and interview candidates, coordinate hiring with stakeholders, maintain ATS compliance, and coach a team of recruiters while staying current on talent acquisition best practices.

Sell a 10-year timeshare product by educating post-presentation guests, building personalized vacation visions, and closing sales. Maintain a minimum 10% closing rate, provide professional customer service, and work flexible schedules including weekends and holidays.

Verify owner and purchase information during timeshare closings, ensure contract accuracy, handle cancellations and disputes, prepare and scan contract files into Smart Search, maintain low cancellation rates, download and file recordings, assist site sales management with corrective actions, and perform related administrative duties.