Administration Assistant

About the Opportunity

We are seeking an enthusiastic and experienced Administrator to support our CRD Building Consultants and Engineers in a fast-paced, high-performing environment.

This role plays a critical part in ensuring the smooth and efficient running of daily operations. You will provide a broad range of administrative and clerical support, including preparing and formatting reports, managing documentation, updating claims within the system, and supporting the wider team with day-to-day coordination. 

As a key point of contact, you will deliver a high standard of customer service, responding to client and stakeholder enquiries and confidently directing queries to the appropriate teams or resolving them directly. 

This is a dynamic, hands-on role suited to someone who enjoys variety, takes ownership of their work, and is motivated by contributing to a high-performing team.

About You

• Strong customer service skills with excellent verbal and written communication 
• High attention to detail with the ability to produce accurate, professional documentation 
• Well-organised with strong time management and the ability to manage multiple priorities 
• Confident using Microsoft Office (particularly Word and Excel) 
• Comfortable handling confidential information with discretion 
• A proactive, team-focused approach with the ability to work both independently and collaboratively

Key Responsibilities

• Prepare, format and proofread client reports, correspondence and documents 
• Update and maintain claims within the Claims Management System 
• Act as a key point of contact, responding to client and insured enquiries via phone and email 
• Provide administrative and limited claims support to the CRD team 
• Manage inboxes, files and documentation, ensuring accurate record keeping and filing 
• Assist with diary coordination and general office administration 
• Liaise with internal teams, clients and service providers to support claims processes

Key Requirements

• Previous experience in administration (insurance or professional services environment preferred) 
• Strong typing and document formatting skills 
• Excellent organisational, interpersonal and communication skills 
• Ability to work in a fast-paced environment with changing priorities 
• A positive, flexible and “can-do” attitude with a strong focus on customer service

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation:

• Loss adjusting – property, major and complex loss, catastrophe response 
• Third party administration (Crawford TPA is a Lloyd’s accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit www.crawco.com.au.

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.